Customer Success Manager

SPS Commerce

. Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M), ensuring consistent engagement and positive outcomes through scalable, technology-enabled processes .

Posted 9/16/2026full-timeToronto • CanadaJunior💰 CA$65,400 - CA$98,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts within the CPG sector, utilizing data analysis to track key metrics and drive customer engagement. Proficient in leveraging modern tools and CRM systems to enhance operational efficiency and support SaaS customers.

Highest-signal resume keywords

Customer Account ManagementData AnalysisCRM Systems ProficiencyStrong Communication SkillsSaaS Business Model Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Satisfaction TrackingAccount Health MonitoringOnboarding ProcessesSuccess PlanningAdoption Campaign ImplementationKPI ManagementProcess ImprovementMetrics ReportingOperational Task Management

Soft Skills

OrganizedDetail-OrientedClear CommunicationAdaptabilityCustomer Engagement

Tools & Technologies

CRM SystemsSpreadsheetsClaude AISaaS ToolsOperational Tools

Industry Keywords

CPGSupply ChainGo-To-Market StrategyCustomer SuccessCustomer Engagement

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Manage a portfolio of 200+ CPG brand accounts (net ships up to $2M), ensuring consistent engagement and positive outcomes through scalable, technology-enabled processes
Execute standardized onboarding and success planning processes
Monitor account health metrics and adoption indicators to identify at-risk customers and flag escalation needs
Implement adoption campaigns and targeted recommendations to drive product utilization and expand customer engagement
Contribute to Go-To-Market strategy by gathering customer insights, documenting segment-specific needs, and recommending process improvements for GTM expansion
Track and report on key CS metrics including customer satisfaction, renewal status, adoption rates, and expansion opportunities
Leverage modern tools including Claude AI to streamline communications, monitor KPIs, and manage operational tasks efficiently

Requirements

What you’ll need

High school diploma or equivalent; Bachelor's degree preferred
1-2 years of relevant experience in customer-facing roles (Sales, Support, Account Management, or similar), or relevant internship/project experience
Familiarity with SaaS business models or experience supporting SaaS customers
Strong written and verbal communication skills with ability to explain concepts clearly to diverse audiences
Proficiency with CRM systems, spreadsheets, and experience with AI tools (or eagerness to learn)
Comfortable with data analysis and tracking metrics; able to interpret trends and report findings
Organized, detail-oriented approach to managing multiple tasks and deadlines in a fast-paced environment
Willingness to learn SPS Commerce products, the supply chain industry, and the CPG business landscape

Benefits

Comp & perks

Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Benefits are country-specific and aligned with local laws and market practices