Senior Customer Success Manager

SPS Commerce

. Develop a deep understanding of customers’ business models and build trusted-adviser relationships .

Posted 9/24/2026full-timeToronto • CanadaSenior💰 CA$78,500 - CA$117,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, with a strong focus on building relationships with C-level executives and driving adoption of services in a SaaS environment. Proven ability to create strategic plans, monitor account performance, and deliver effective revenue recovery services.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceExecutive Business ReviewsRevenue Recovery ServicesRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Strategic PlanningAccount ManagementForecastingMetrics DevelopmentCross-Selling

Soft Skills

Verbal CommunicationWritten CommunicationOrganizationTime ManagementListening Skills

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Customer RelationshipsC-Level EngagementBusiness ModelsAdoption ProgramsPerformance Monitoring

About the role

Key responsibilities & impact

Develop a deep understanding of customers’ business models and build trusted-adviser relationships
Create plans covering critical success factors, metrics, targets, and recommendations addressing strategic goals and business challenges
Deliver revenue recovery services efficiently and effectively
Monitor account performance and keep projects on track
Implement structured programs to drive adoption at low-usage accounts
Identify and execute opportunities to increase contract value through scope expansion and cross-selling
Maintain accurate forecasts of expansion revenue and renewal pipelines
Report progress against targets to leadership
Build relationships with decision-makers across finance, operations, and supply chain teams
Drive adoption of new services

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
2+ years of Customer Success Management (CSM) experience or 3–5 years of professional business experience in Sales or Account Management
Experience within a SaaS environment or experience with SaaS clients
Proven ability to build strong customer relationships, including experience working with C-level and SVP-level executives
Experience conducting executive business reviews
Excellent verbal and written communication, presentation, organization, and time management skills
Thoughtful approach to addressing customer pain points
Ability to work in a fast-paced environment
Strong listening skills and ability to quickly assess changing priorities
Experience driving organization-wide initiatives is preferred

Benefits

Comp & perks

Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Benefits are country-specific and aligned with local laws and market practices
Hybrid work model