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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in enterprise sales and business development, particularly in BPO, BPS, and technology-enabled services. Proven ability to build relationships with C-suite executives and lead complex sales cycles while delivering transformative solutions that drive revenue growth.
Highest-signal resume keywords
Enterprise Sales ExperienceBusiness Development StrategyClient Relationship ManagementComplex Solution SellingGovernance, Risk, Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BPO SalesManaged Services SalesDocument Management SolutionsTransaction ProcessingFinancial Services SolutionsOutsourcing SolutionsPricing StrategyContract NegotiationMarket IntelligencePipeline Management
Soft Skills
Executive NetworkingCross-Functional Team LeadershipCommunication SkillsNegotiation SkillsProblem-Solving Skills
Tools & Technologies
AI SolutionsAutomation ToolsAnalytics PlatformsCloud ProcessingDigital Communication Tools
Industry Keywords
Financial ServicesInsuranceDocument and Records ManagementCustomer CommunicationsBack-Office OutsourcingIntelligent Document ProcessingWorkflow AutomationRegulated EnvironmentsManaged-Services Pricing StructuresCompetitive RFPs
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Drive net-new revenue growth across SPS’s Technology Business Solutions portfolio
- Identify, develop and close complex, multi-year outsourcing and technology-enabled services opportunities
- Develop and execute a business-development strategy focused on new enterprise clients
- Identify prospects across banking, financial services, insurance and other relevant industries
- Build and maintain a qualified pipeline of opportunities generally exceeding $10 million in total contract value
- Create opportunities through executive networking, industry relationships, market intelligence, referrals and account-based outreach
- Establish relationships with C-suite executives and senior leaders
- Maintain accountability for pipeline creation, opportunity progression, bookings and revenue conversion
- Lead the complete sales lifecycle from market identification through discovery, solution development, proposal, negotiation and contract execution
- Diagnose client operating challenges and develop outsourcing, transformation and managed-services solutions
- Position SPS around lower operating costs, improved service quality, faster processing, stronger controls, compliance and operational resilience
- Build financial cases demonstrating productivity improvement, risk reduction, ROI and transformation value
- Lead negotiations involving pricing, service levels, transformation investments, risk allocation and multi-year contractual terms
- Provide technology and market leadership around AI, intelligent document processing, automation, analytics, cloud-enabled processing and digital communications
- Engage operations, technology, risk, security and compliance executives on emerging technologies
- Lead major pursuits and coordinate solution design, operations, technology, finance, legal, risk and executive sponsors
- Develop win strategies, competitive positioning and executive engagement plans
- Facilitate discovery sessions, workshops, presentations, site visits and executive negotiations
- Ensure proposed solutions are operationally achievable, differentiated and financially attractive
- Qualify opportunities and recommend whether to invest in, reshape or discontinue pursuits
- Provide forecasts, pipeline reporting, probability assessments and deal-closing plans
- Monitor competitors, market positioning, pricing models and major outsourcing transactions
- Identify client needs and new service offerings to expand SPS’s addressable market
- Represent SPS at industry conferences, executive forums and client events
- Build relationships with advisors, consultants, sourcing firms and market influencers
- Provide market feedback to shape the TBS solution portfolio, investment priorities and go-to-market strategy
- Report directly to the Head of TBS Sales and collaborate with business leadership, solution design, operations, technology, finance, legal, risk and executive management
- Travel up to approximately 25%
Requirements
What you’ll need- 10 to 15 years of enterprise sales and business-development experience in BPO, BPS, managed services, document management, transaction processing or technology-enabled business services
- Demonstrated success identifying and winning net-new enterprise clients
- Personal involvement in originating, shaping and closing multiple complex opportunities with total contract values exceeding $10 million
- Experience selling multi-year solutions into financial services, insurance or similarly complex industries
- Strong understanding of at least two relevant domains: banking and financial transaction processing; insurance claims; document and records management; payments, remittance or lockbox; customer communications; back-office outsourcing; or intelligent document processing and workflow automation
- Experience managing enterprise sales cycles that may extend from 12 to 24 months
- Ability to sell business outcomes and transformation value rather than stand-alone products, software or staff augmentation
- Experience leading cross-functional teams through solution development, pricing, contracting and implementation planning
- Established relationships with senior executives in relevant target markets
- Strong understanding of governance, risk, compliance and security requirements in regulated client environments
- Experience selling solutions combining people, process, technology, automation and onshore, nearshore or offshore delivery preferred
- Background with a leading global BPO, BPS, technology services, document-services or financial transaction-processing company preferred
- Experience with competitive RFPs, sole-source negotiations, rebids, renewals and client-led sourcing processes preferred
- Knowledge of outcome-based, transaction-based, gain-share and other managed-services pricing structures preferred
- Fine and/or gross motor skills, including ability to grasp, lift and/or carry objects
- Ability to walk, bend, kneel, stand and/or sit for an extended period
- Ability to speak, hear and communicate in person and virtually
- Ability to work on/off site and travel based on business needs
- Ability to work multiple time zones if needed
- Manual dexterity for operating office machinery
- Ability to talk on the phone and input data simultaneously on a computer
- Ability to lift or move objects as needed
- Required close vision, distance vision, focus adjustment and color-difference detection abilities
Benefits
Comp & perks- Career growth opportunities
- Learning and development opportunities
- Employee recognition programs
- Paid time off: full-time minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account
- Employee and client referral bonuses for current employees
- Medical insurance
- Dental insurance
- Vision insurance
- HCFSA
- DCFSA
- HSA
- Commuter transit and parking pre-tax plans
- Supplemental life insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Legal program
- Identity theft protection
- Pet discounts
- Pet insurance
- Group home and auto insurance
- Employee assistance program
- Short-term disability insurance
- Life insurance
- Education discounts
- 401(k) with matching
- Entertainment discounts
- Reasonable accommodations in the hiring and employment process
