Field Tech Support Specialist

SPX Technologies

. Travel to customer and project sites to start up, commission, inspect, troubleshoot, maintain and repair HVAC equipment and associated controls .

Posted 10/9/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HVAC equipment, electrical and mechanical systems, and technical sales, with a strong focus on customer relationships and effective communication. Capable of troubleshooting, providing technical recommendations, and supporting project delivery in commercial and industrial settings.

Highest-signal resume keywords

HVAC Field Service ExperienceTroubleshooting Electrical SystemsTechnical Sales SupportCustomer-Focused CommunicationDiagnostic Tool Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HVAC Equipment KnowledgeElectrical Systems TroubleshootingMechanical Systems TroubleshootingWiring Diagrams InterpretationTechnical Document ReviewField Service ApplicationsEstimating and Quotation SupportRoot-Cause AnalysisService ReportingProject Delivery Channels

Soft Skills

Customer Relationship BuildingAnalytical Problem-SolvingOrganizational SkillsSound JudgmentDisciplined Follow-Up

Tools & Technologies

Diagnostic InstrumentsMicrosoft 365CRM SystemsService Reporting SystemsEquipment-Selection Systems

Certifications & Qualifications

Valid Driver’s LicensePassport

Industry Keywords

Commercial HVACIndustrial HVACField ServiceCommissioningTechnical SalesHumidificationElectric HeatingAir-Handling EquipmentDehumidificationHeat-Transfer Products

About the role

Key responsibilities & impact

Travel to customer and project sites to start up, commission, inspect, troubleshoot, maintain and repair HVAC equipment and associated controls
Provide remote technical support when appropriate
Diagnose electrical, mechanical, controls and application issues using wiring diagrams, sequences of operation and diagnostic instruments
Implement safe and practical corrective actions
Perform site assessments, support complex applications, warranty evaluations, field investigations and root-cause analyses
Document findings, measurements, photographs and corrective actions
Prepare service reports and communicate site status, risks and follow-up needs to customers and internal teams
Coordinate tools, replacement parts, site access and travel; maintain service equipment and follow safety, PPE and lockout requirements
Develop opportunities with manufacturers’ representatives, distributors, engineers, contractors, OEMs and end users
Review plans, specifications and project requirements; support product selections, quotations, proposals and technical submittals
Translate field conditions into practical recommendations and explain the technical and commercial value of proposed solutions
Partner with regional sales managers and channel partners on opportunities from discovery through quotation, order and implementation
Build customer relationships that generate repeat business, referrals and awareness of future projects
Conduct customer meetings, product demonstrations, job-site reviews, technical presentations, lunch-and-learns and training
Document customer activity, opportunities, quotations and service findings in company systems
Share field performance, customer needs and competitive insights with engineering, product, quality, marketing, applications and service colleagues
Represent Neptronic at trade shows, industry events and customer functions as required

Requirements

What you’ll need

At least three years of relevant experience in commercial or industrial HVAC field service, commissioning, applications, estimating, technical sales, or a combination of these areas
Practical knowledge of HVAC equipment, electrical and mechanical systems, controls, wiring diagrams, technical documents and common project delivery channels
Ability to troubleshoot equipment, interpret plans and specifications, develop clear technical recommendations and support quotations
Customer-focused communication, sound judgment, disciplined follow-up and ability to work independently while coordinating with cross-functional teams
Experience with humidification, electric heating, air-handling equipment, dehumidification, heat-transfer products and/or HVAC controls preferred
Experience supporting representatives and contractors, conducting customer training, and developing relationships with consulting engineers, distributors or OEMs preferred
Field service and applications, estimating or consultative sales experience preferred
Comfort using diagnostic tools, laptops, mobile devices, Microsoft 365, and CRM, quotation, service reporting or equipment-selection systems
Strong organizational, analytical and problem-solving skills; ability to communicate technical concepts to varied audiences
Valid driver’s license and passport, with ability to meet applicable cross-border entry requirements
Ability to work safely at active customer sites, mechanical rooms, rooftops and construction sites
Ability to perform physical field-service activities including carrying tools, using ladders and working in varying indoor and outdoor conditions

Benefits

Comp & perks

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
Competitive health insurance plans
401(k) match, with benefits starting day one
Competitive and performance-based compensation packages and bonus plans
Educational assistance
Leadership development programs
Recognition programs
Personal development and career growth opportunities
Career growth programs and opportunities to enhance skills and develop new competencies