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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Deal Desk operations, Salesforce administration, and data analysis, with a strong focus on optimizing workflows through AI and automation. Proven ability to manage entitlement processes and support sales operations in a customer-centric environment.
Highest-signal resume keywords
Salesforce AdministrationRevenue/Sales OperationsData AnalysisAI Tools ImplementationDeal Desk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Deal StructuringLicense Entitlement ManagementData GovernanceKPI TrackingProcess DocumentationAutomationSQLTableauExcelDatabricks
Soft Skills
Problem-SolvingAttention to DetailCustomer-Centric MindsetStrong CommunicationCollaboration
Tools & Technologies
SalesforceGTMAnalytics ToolsAI-Driven DashboardsCRM
Industry Keywords
CybersecuritySaaSEntitlement ManagementPartner Lifecycle OperationsSales Support
Tech Stack
Tools & technologiesCyber SecuritySQLTableau
About the role
Key responsibilities & impact- Own Deal Desk operations end-to-end, including deal structuring support, approvals, non-standard terms review, and quote-to-cash handoffs.
- Manage, optimize, audit, document, and report on license entitlement and provisioning processes.
- Provide entitlement-related sales support and resolve access issues.
- Build and optimize AI-driven dashboards and reports using GTM and analytics tools.
- Identify and implement AI and automation opportunities across CRM and GTM/analytics workflows.
- Analyze data, identify trends and discrepancies, track KPIs, and contribute to continuous improvement.
- Support Alliances with partner lifecycle operations, partner data quality, reporting, and repeatable operating motions.
- Own territory management and administer Salesforce data, Flows, and automation.
- Support sales representative onboarding and offboarding.
- Own the Sales Support queue, resolve requests, and automate recurring request types.
- Document processes and uphold governance standards.
Requirements
What you’ll need- Bachelor's degree in Business, Finance, Information Technology, or a related field, or equivalent practical experience.
- 3+ years of experience in revenue/sales operations, deal desk, or entitlement management, preferably in cybersecurity or SaaS.
- Hands-on Salesforce administration experience (Flows, automation, data governance); Claude experience a strong plus.
- Genuine interest and demonstrated experience applying AI tools to streamline operational workflows and reporting.
- Proficiency with data analysis and BI tools (Databricks, Excel/Sheets, SQL, Tableau, or similar).
- Excellent problem-solving skills with strong attention to detail and a customer-centric mindset.
- Strong communication skills and the ability to collaborate effectively across Sales, Alliances and Customer Success.
Benefits
Comp & perks- Flexible and remote-friendly work options
- Competitive salary package
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
- Employee Assistance Program
- 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays
