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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and executing Post-Sales Enablement strategies, leveraging AI-assisted tools for onboarding and adoption, and operationalizing value-realization frameworks. Proven ability to collaborate across teams and influence stakeholders to drive customer success and expansion.
Highest-signal resume keywords
Post-Sales EnablementAI-Assisted Enablement ToolsValue ModelingTechnical DocumentationCustomer Success Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enablement Strategy DevelopmentValue Realization FrameworksCustomer Journey AnalysisOnboarding ProcessesImplementation StrategiesAdoption MetricsRenewal StrategiesExpansion PlanningROI FrameworksSuccess Planning Methodologies
Soft Skills
Excellent Communication SkillsInfluencing Without AuthorityCollaborationFeedback GatheringCoaching and Training
Tools & Technologies
AI-Assisted ToolsClaudeLLM-Based Coaching ToolsWorkflow ToolsPost-Sales Playbooks
Industry Keywords
B2B SaaSCustomer SuccessSales EnablementPost-Sales RolesTechnical Documentation
About the role
Key responsibilities & impact- Develop and execute Post-Sales Enablement strategy aligned with implementation success, adoption, value realization, expansion, and renewals
- Identify customer-journey gaps, friction points, and enablement opportunities
- Gather field feedback and translate it into recommendations for Product, Product Marketing, and Revenue Enablement
- Use forecasting data and risk patterns to develop targeted enablement
- Build and maintain AI-assisted post-sales playbooks for onboarding, implementation, adoption, health checks, renewals, and expansion
- Enable CS and PS teams on customer-journey plays, Sales handoffs, and collaboration with SEs and Product
- Own or contribute to technical documentation and standardize internal and customer-facing post-sale materials
- Operationalize value-realization frameworks, value models, success plans, and customer-facing ROI narratives
- Enable CS teams to position realized value during QBRs, renewals, and expansion conversations
- Drive joint account planning between Sales and CS for priority accounts
- Design and deliver AI-assisted coaching and training for CS and PS teams
- Track adoption, readiness, and effectiveness of Post-Sales Enablement programs
- Collaborate with Product, Product Marketing, Sales Engineering, Revenue Operations, and Revenue Enablement leadership
Requirements
What you’ll need- 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS
- Direct experience building or deploying AI-assisted enablement tools, including Claude or other LLM-based coaching, documentation, or workflow tools
- Proven experience enabling post-sales teams, such as CS, PS, TAMs, or SEs
- Hands-on experience creating technical or process documentation for internal or customer-facing audiences
- Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion
- Experience with value modeling, ROI frameworks, or success planning methodologies
- Excellent written and verbal communication skills; ability to influence without direct authority
- Data-informed mindset with ability to measure enablement impact and iterate accordingly
- SpyCloud is not sponsoring visas at this time
Benefits
Comp & perks- Flexible and remote-friendly work options
- Competitive salary package
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection
- Employee Assistance Program
- 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays
