Intern – L1 Technical Support Engineer

SQUAD

. Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines .

Posted 9/24/2026contractRemote • UkraineEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in SQL for data retrieval and analysis, with a strong focus on data accuracy and attention to detail. Familiarity with data analytics tools and basic scripting enhances the ability to support engineering teams effectively.

Highest-signal resume keywords

SQL Query WritingData Accuracy VerificationJira ExperienceGoogle Workspace ProficiencyBasic Python Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL BasicsData AnalysisBasic ScriptingData OrganizationMetric Anomaly Investigation

Soft Skills

Attention to DetailSelf-MotivationStrong Sense of ResponsibilityEffective Communication

Tools & Technologies

JiraConfluenceSlackGoogle SheetsTableauAmazon RedshiftAWS AthenaSplunk

Industry Keywords

Performance MonitoringData TriageStakeholder CommunicationDevice ModelsMetric Patterns

Tech Stack

Tools & technologies

Amazon RedshiftAWSPythonSplunkSQLTableau

About the role

Key responsibilities & impact

Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines
Perform basic triaging of incoming tickets and investigate metric anomalies
Gather and organize input data for engineers, such as device lists, environment setups, and metric patterns
Follow process instructions and carefully verify output before submitting it for review or sharing it with stakeholders
Work with terabytes of data from tens of device models deployed to millions of active users
Run SQL queries, triage tickets, and ensure data accuracy according to established guidelines

Requirements

What you’ll need

Good understanding of SQL basics to write simple queries and pull necessary data
Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs)
High attention to detail, strong sense of responsibility, self-motivation, and ability to ask questions when encountering new areas
At least an Intermediate level in both written and spoken English (B1)
Basic experience with data and analytical tools such as Amazon Redshift, AWS Athena, Tableau, and Splunk is nice to have
Basic scripting skills in Python and Bash for task automation are nice to have
Familiarity with AI tools and basic prompting is nice to have

Benefits

Comp & perks

The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
Competitive compensation and perks
Gig-contract (6 months)
21 paid vacation days per year
Paid public holidays according to Ukrainian legislation
Medical insurance provided from day one
Sick leaves and medical leaves are available
Remote working mode available within Ukraine only
Free meals, fruits, and snacks when working in the office