SQUAD

Support Engineer

• Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines
• Perform basic triaging of incoming tickets and investigate metric anomalies
• Gather and organize input data for engineers, such as device lists, environment setups, and metric patterns
• Follow process instructions and carefully verify output before submitting it for review or sharing it with stakeholders
• Work with terabytes of data from tens of device models deployed to millions of active users
• Run SQL queries, triage tickets, and ensure data accuracy according to established guidelines

Intern – L1 Technical Support Engineer