Squarcle

IT Technician

• Provide 1st and 2nd line IT support for internal colleagues and external users of Squarcle’s proprietary digital solutions
• Act as the primary point of contact for service requests and incident reports through ticketing systems
• Triage, categorize, prioritize, and accurately log tickets while communicating with users through resolution
• Troubleshoot software, cloud services, and hardware issues according to service levels
• Follow standard operating procedures and technical runbooks to resolve digital application queries
• Liaise with product development teams when code defects or deeper technical issues arise
• Escalate complex infrastructure, network, or security incidents with diagnostic notes
• Build, image, configure, and issue enterprise laptops and peripherals
• Assist with device maintenance, operating system patching, and software deployments using remote monitoring and mobile device management tools
• Coordinate hardware repairs, warranty returns, asset tracking, and device recovery during offboarding
• Troubleshoot office and meeting room equipment, including displays, docks, and video conferencing systems
• Process onboarding and offboarding, account creation, group memberships, and license allocation in cloud directories and productivity suites
• Assist with access permissions, file sharing, and folder structure queries across collaboration platforms
• Support productivity tools, email clients, and communication software on desktop and mobile devices
• Travel to client locations to provide in-person support and assist with the digital solution
• Maintain a professional presence during client visits
• Keep service desk documentation, knowledge base articles, and end-user guidance up to date

Explore IT Service Desk Technician at Squarcle. Review requirements and application details.