Manager, Business Strategy and Operations

SquareTrade

. Develop a point of view on how service strategy should evolve using customer, partner, market, competitive, operational, and financial evidence .

Posted 10/30/2026full-timeRemote • San Francisco • California • United StatesSeniorLead💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing strategic recommendations and business cases, leveraging advanced analytical skills to synthesize qualitative and quantitative evidence into actionable decisions. Proven ability to lead cross-functional initiatives and influence senior leaders while driving service innovation and customer experience improvements.

Highest-signal resume keywords

Strategic Problem SolvingBusiness Case DevelopmentStakeholder InfluenceCross-Functional LeadershipAdvanced Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service InnovationCustomer ExperienceConcept DevelopmentExperiment DesignDecision Criteria DevelopmentInvestment Case BuildingRoadmap PlanningPressure TestingLearning Agenda CreationOperational Analysis

Soft Skills

Executive CommunicationFacilitationJudgmentCross-Functional InfluenceOwnership

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

ConsultingIncubationService StrategyMarket AnalysisCompetitive Analysis

About the role

Key responsibilities & impact

Develop a point of view on how service strategy should evolve using customer, partner, market, competitive, operational, and financial evidence
Identify and shape opportunities to improve or reinvent service
Turn broad or unresolved questions into practical paths forward with learning agendas, analysis, stakeholders, decisions, and next steps
Build investment cases weighing customer and partner value, growth potential, economics, feasibility, and implementation requirements
Design concepts, hypotheses, experiments, pilots, success measures, and decision criteria
Work cross-functionally to move validated concepts toward launch
Advise senior leaders on recommendations, evidence, tradeoffs, and decisions
Build repeatable capabilities for finding, testing, and advancing service ideas
Partner across the business, Product, and Technology to create momentum around opportunities
Move between strategy and execution, including customer research, business-case pressure testing, concept development, and readiness decisions
Lead through ownership, judgment, cross-functional influence, and turning complex questions into decisions and action; no direct reports

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
Typically 10+ years of related experience in strategy, service innovation, customer experience, consulting, incubation, or a related field, or an equivalent combination of education and experience
Track record of owning complex work crossing teams, functions, or business areas and turning it into tangible decisions and outcomes
Experience developing strategic recommendations, business cases, experiments or pilots, roadmaps, and plans for bringing ideas to life
Experience advising senior leaders and driving work forward when the answer, ownership, or path is not obvious
Strong strategic problem solving, synthesis, executive communication, facilitation, and stakeholder influence
Advanced analytical skills; comfort working with qualitative and quantitative evidence and turning analysis into business decisions
SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position
Candidate(s) offered this position must submit to a background investigation

Benefits

Comp & perks

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k)
Contributions into company-sponsored pension
$75/month budget to prioritize physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Competitive PTO program
9 paid Company Holidays
Tuition reimbursement up to $5,250 per year
Hybrid work arrangements with regular investment in gatherings/offsites
Various corporate perks and discounts