SquareTrade

Director

• Leverage ongoing market and competitive analysis to identify and incubate new revenue streams from white space and emerging trends in device protection and lifecycle management
• Understand client and prospect business context and design differentiated product solutions that create compelling win-win opportunities
• Lead end-to-end business case development for new product and market opportunities, including sizing, economic modeling, and strategic fit with enterprise priorities
• Present business cases to the CEO and CFO
• Own product solution design for clients, ensuring offerings are tailored, competitive, and profitable
• Support RFP efforts with solution design expertise, competitive positioning, and financial modeling
• Develop and present business cases for new client proposals, initiatives, and partnerships in mobile
• Drive cross-functional alignment across Commercial, Business Development, Product, and Finance to ensure integrated decision-making and execution
• Serve as the primary liaison with Finance for budgeting, forecasting, and program-level P&L analysis
• Define multi-year commercial strategy and capability roadmap for NA Mobile, aligning product, pricing, and go-to-market approaches to evolving market dynamics
• Influence enterprise-level prioritization discussions by developing clear, compelling narratives for investment and resource allocations

Director, Mobile Commercial

Operations

• Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards
• Set analytics priorities informing operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives
• Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, stakeholder engagement, and capability development
• Diagnose performance drivers, root causes, risks, and opportunities across complex operations
• Establish repeatable performance tracking and variance analysis frameworks
• Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities
• Develop, coach, and grow a high-performing analytics team
• Partner with technical teams to improve data quality, reliability, and accessibility
• Lead enterprise operational reporting, dashboarding, and technology migration
• Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes
• Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers, and P&L outcomes
• Lead analytics transformation, including self-service analytics and AI-enabled decision support
• Define practical AI use cases, adoption paths, and scalable standards
• Expand access to high-value data, tools, and AI-driven solutions
• Move the organization from static reporting to dynamic, diagnostic, forward-looking insights
• Build stakeholder confidence and capability in using data for day-to-day decision-making
• Serve as a strategic advisor to senior leaders across Operations, Customer Experience, Product, Engineering, and Finance

Senior Manager, Service Strategy – Operations Analytics

• Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards
• Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership
• Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development
• Diagnose performance drivers, root causes, risks, and opportunities across complex operations using structured problem-solving and analytics
• Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions
• Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities
• Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices
• Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases
• Lead enterprise operational reporting, dashboarding, and technology migration
• Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes
• Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers, and P&L outcomes
• Lead analytics transformation, including self-service analytics and AI-enabled decision support
• Define practical AI use cases, adoption paths, and scalable standards
• Expand access to high-value data, tools, and AI-driven solutions
• Move the organization from static reporting to dynamic, diagnostic, forward-looking insights
• Build stakeholder confidence and capability in using data for day-to-day decision-making
• Serve as a strategic advisor to senior leaders and partner across Operations, Customer Experience, Product, Engineering, and Finance

Senior Manager, Service Strategy & Operations Analytics

• Leverage ongoing market and competitive analysis to identify and incubate new revenue streams from white space and emerging trends in device protection and lifecycle management
• Understand client and prospect business context and design differentiated product solutions that create compelling win-win opportunities
• Lead end-to-end business case development for new product and market opportunities, including sizing, economic modeling, and strategic fit with enterprise priorities
• Present business cases to the CEO and CFO
• Own product solution design for clients, ensuring offerings are tailored, competitive, and profitable
• Support RFP efforts with solution design expertise, competitive positioning, and financial modeling
• Develop and present business cases for new client proposals, initiatives, and partnerships in mobile
• Drive cross-functional alignment across Commercial, Business Development, Product, and Finance
• Serve as the primary liaison with Finance for budgeting, forecasting, and program-level P&L analysis
• Define multi-year commercial strategy and capability roadmap for NA Mobile, aligning product, pricing, and go-to-market approaches
• Influence enterprise-level prioritization discussions by developing narratives for investment and resource allocations
• Deliver against KPIs including business case approval, client adoption and penetration, analytics quality and timeliness, and budget forecast accuracy