Manager, Business Strategy and Operations

SquareTrade

. Develop a clear point of view on where and how service strategy should evolve using customer, partner, market, competitive, operational, and financial evidence .

Posted 10/30/2026full-timeRemote • San Francisco • California • United StatesSeniorLead💰 $110,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing service strategies through comprehensive analysis of customer, market, and operational data, while effectively advising senior leaders and driving cross-functional initiatives. Capable of translating complex problems into actionable decisions and fostering collaboration across teams to advance service innovation.

Highest-signal resume keywords

Strategic Problem SolvingBusiness Case DevelopmentStakeholder InfluenceCustomer ResearchCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service InnovationAnalytical SkillsDecision MakingBusiness StrategyExperimentationRoadmap DevelopmentOpportunity SizingValue Proposition DevelopmentCompetitive BenchmarkingFacilitation

Soft Skills

Executive CommunicationCollaborationInfluenceFacilitation

Tools & Technologies

TableauPower BIPython

Industry Keywords

Customer ExperienceConsultingIncubationProtection PlansInsuranceWarranty ServicesSubscription ServicesService Ecosystem

Tech Stack

Tools & technologies

PythonTableau

About the role

Key responsibilities & impact

Develop a clear point of view on where and how service strategy should evolve using customer, partner, market, competitive, operational, and financial evidence
Find and shape opportunities to improve or reinvent service and determine which are worth pursuing
Turn broad or unresolved questions into practical paths forward, including learning agendas, analysis, stakeholders, decisions, and next steps
Build investment cases weighing customer and partner value, growth potential, economics, feasibility, and implementation requirements
Design concepts, hypotheses, experiments, pilots, success measures, and decision criteria
Work across teams to move validated concepts toward launch while preserving the customer problem, intended value, and success measures
Advise senior leaders with clear points of view on decisions, evidence, and trade-offs
Build repeatable capabilities for finding, testing, and advancing service ideas
Partner across the business, challenge thinking, and create momentum around promising opportunities
Move between strategy and execution, including customer research, business-case pressure testing, Product and Technology concept development, and leadership decisions
Own broad programs and functional leadership through judgment, cross-functional influence, and turning complex questions into decisions and action; no direct reports

Requirements

What you’ll need

Bachelor's degree or equivalent practical experience
Typically 10+ years of related experience in strategy, service innovation, customer experience, consulting, incubation, or a related field, or an equivalent combination of education and experience
Track record of owning complex work that crosses teams, functions, or business areas and turning it into tangible decisions and outcomes
Experience developing strategic recommendations, business cases, experiments or pilots, roadmaps, and plans for bringing ideas to life
Experience advising senior leaders and driving work forward when the answer, ownership, or path isn’t obvious
Strong strategic problem solving, synthesis, executive communication, facilitation, and stakeholder influence
Advanced analytical skills; comfort working with both qualitative and quantitative evidence and turning analysis into business decisions
Experience in protection plans, insurance, repair, warranty, subscription services, or another complex service ecosystem could set you apart
Experience with customer research, journey discovery, competitive benchmarking, opportunity sizing, or value-proposition development could set you apart
Experience partnering with Product and Technology teams to move ideas from discovery into experimentation, MVPs, or roadmap decisions could set you apart
Experience with Tableau, Power BI, or Python can be helpful, but aren’t required
SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position
Candidate(s) offered this position will be required to submit to a background investigation

Benefits

Comp & perks

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k)
Contributions into company-sponsored pension
$75/month budget to help prioritize physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Competitive PTO program
9 paid Company Holidays
Tuition reimbursement up to $5,250 per year
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts