Senior Manager, Service Strategy – Operations Analytics

SquareTrade

. Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards .

Posted 9/17/2026full-timeRemote • California • United StatesSenior💰 $130,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise analytics programs, developing scalable analytics solutions, and driving operational performance through data-driven insights. Proven ability to influence stakeholders and align analytics strategies with business objectives while fostering a high-performing analytics team.

Highest-signal resume keywords

10+ Years In AnalyticsEnterprise Analytics ProgramsKPI FrameworksAI-Enabled Decision SupportFinancial Performance Measurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytics StrategyPerformance TrackingVariance AnalysisPredictive ModelingData Management PracticesOperational ReportingDashboardingSelf-Service AnalyticsData GovernanceBusiness Intelligence Ecosystems

Soft Skills

Executive StorytellingStakeholder EngagementOwnership-Oriented LeadershipStrategic ThinkingProblem Solving

Tools & Technologies

AI-Driven SolutionsData Quality ToolsAnalytics CapabilitiesForecasting ToolsPerformance Metrics

Industry Keywords

Operational PerformanceService OperationsCross-Functional OutcomesMatrixed EnvironmentCustomer Experience

About the role

Key responsibilities & impact

Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards
Set analytics priorities informing operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives
Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, stakeholder engagement, and capability development
Diagnose performance drivers, root causes, risks, and opportunities across complex operations
Establish repeatable performance tracking and variance analysis frameworks
Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities
Develop, coach, and grow a high-performing analytics team
Partner with technical teams to improve data quality, reliability, and accessibility
Lead enterprise operational reporting, dashboarding, and technology migration
Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes
Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers, and P&L outcomes
Lead analytics transformation, including self-service analytics and AI-enabled decision support
Define practical AI use cases, adoption paths, and scalable standards
Expand access to high-value data, tools, and AI-driven solutions
Move the organization from static reporting to dynamic, diagnostic, forward-looking insights
Build stakeholder confidence and capability in using data for day-to-day decision-making
Serve as a strategic advisor to senior leaders across Operations, Customer Experience, Product, Engineering, and Finance

Requirements

What you’ll need

10+ years in analytics, business operations, strategy, or related fields
Experience leading complex analytics workstreams or functions in operationally intensive environments
Ability to translate business needs into scalable analytics solutions
Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment
Strong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations
Strong understanding of financial drivers, forecasting, and operational performance measurement
Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices
Familiarity with AI, predictive modeling, and advanced analytics use cases
Excellent structured communication and executive storytelling
Ownership-oriented leadership with accountability and measurable business impact
Comfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes
Ability to balance strategic thinking with hands-on problem solving
Candidate must submit to a background investigation
SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$75/month budget to help prioritize your physical wellbeing
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year
Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
Various corporate perks and discounts