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Business Analyst
SR International Incorporation. Support current IT system development and maintenance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in business analysis processes and IT system development, with a strong focus on user requirements, User Acceptance Testing (UAT), and compliance with state and federal regulations. Proven ability to manage multiple initiatives, facilitate stakeholder engagement, and ensure data quality within Child Welfare or Human Services contexts.
Highest-signal resume keywords
Business Analysis ProcessesUser Acceptance Testing (UAT)Software Development Life Cycle (SDLC)Microsoft Office ApplicationsIIBA Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Requirements DevelopmentFunctional Specifications ReviewData Quality ManagementProject ManagementSystem Defect Tracking
Soft Skills
Excellent Written CommunicationStrong Interpersonal SkillsRelationship BuildingProblem ResolutionStakeholder Engagement
Tools & Technologies
Microsoft AzureTeam Foundation Server (TFS)Microsoft Test Manager (MTM)ServiceNowCommonwealth ServiceNow
Certifications & Qualifications
IIBA Certification
Industry Keywords
Child WelfareHuman ServicesCompliance RequirementsUser StoriesProject Deliverable Reviews
Tech Stack
Tools & technologiesAzureSDLCServiceNowTFS
About the role
Key responsibilities & impact- Support current IT system development and maintenance
- Assist with the transition to a new statewide Child Welfare Case Management (CW CM) System
- Support subject matter experts, business requirements development, project deliverable reviews, and user acceptance testing for legacy systems and the future CW CM solution
- Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team
- Manage submission and tracking of system defects and change requests
- Monitor project processes and timelines to meet program office specifications and state/federal compliance requirements
- Provide regular project and task status reports
- Manage data quality activities and support the CCWIS Data Quality Plan
- Review business requirements, user stories, and functional specifications for system development and enhancements
- Support UAT, deployment, problem resolution, and end-user support
- Track project schedules, scope, progress, risks, and issues
- Identify potential issues and proactively coordinate resolutions
- Build and maintain relationships with stakeholders, county children and youth agencies, DHS staff, and contractors
- Investigate and resolve business operational and software issues reported by users
- Support business operations and end users with OCYF/DHS software applications
- Conduct stakeholder meetings to understand business processes and requirements
- Use Microsoft Office applications for documentation and communication
- Work with TFS, Microsoft Azure, and MTM
- Use the Commonwealth ServiceNow incident reporting system for incident and request tracking
- Lead and facilitate in-person and virtual meetings or workgroups
- Develop and deliver presentations and responses to stakeholder, public, media, or federal inquiries as assigned
- Assist the Data Management Section with tasks related to the CW CM initiative
- Work collaboratively with the project team and travel as required
Requirements
What you’ll need- 7+ years of experience developing business, functional, and user requirements for IT systems
- 7+ years of knowledge of business analysis processes, principles, practices, and techniques
- Knowledge of the Software Development Life Cycle (SDLC), particularly user requirements and User Acceptance Testing (UAT)
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to work with diverse user groups
- Fluency in English and ability to communicate clearly over the phone
- Ability to establish and maintain effective working relationships
- Experience using Microsoft Office applications
- Familiarity with Team Foundation Server (TFS), Microsoft Azure, Microsoft Test Manager (MTM), and ServiceNow
- Candidates must reside in Pennsylvania and be able to report to the Harrisburg office at least 2 days per week
- Travel may be required as needed
- 2+ years of experience performing similar work in the Child Welfare or Human Services field is highly desired
- IIBA certification is highly desired
Benefits
Comp & perks- Hybrid work arrangement with a minimum of 2 days onsite per week
- Flexible work from home options available
- Contract through 06/30/2027
- Monday–Friday, 8:00 AM–5:00 PM (40 hours/week)