SR International Incorporation

IT Support

• Serve as the first point of contact for HSD employees requiring technical or business-application assistance
• Provide support through tickets, telephone, email, and other channels
• Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests
• Document incidents, requests, troubleshooting activities, resolutions, and escalations in the ticketing system
• Triage and route application, infrastructure, data, security, and business-process issues
• Support user accounts, application access, permissions, password resets, and account unlocks
• Provide frontline support for Microsoft Dynamics 365 and other HSD systems
• Assist users during application changes, implementations, migrations, upgrades, and technology transitions
• Create and maintain knowledge articles, standard operating procedures, user guides, FAQs, and technical training materials
• Conduct individual and group end-user training
• Perform other duties supporting departmental operations and business needs

Help Desk Specialist

Security Analyst

• Conduct cybersecurity risk assessments for software procurement and renewals
• Enter and manage risk assessment data in OneTrust and ServiceNow
• Provide comments and documentation for Ohio Buys requisitions
• Collaborate with business units, procurement, and IT teams to clarify requirements and processes
• Support process mapping and improvement initiatives
• Track and report workload, turnaround times, and resource metrics
• Adapt quickly as processes and workflows evolve

IT Security Analyst – Supply Chain Risk

Administrative Assistant

• Process incoming Arizona tax forms, including Forms 285 and 290, and review them for accuracy and completeness
• Prepare and process Power of Attorney and Penalty Abatement forms for data entry
• Organize and securely store paper, email, and fax records of forms and actions taken
• Research and resolve Power of Attorney and prescreening issues or questions
• Serve as point of contact for taxpayer inquiries related to Forms 285 and 290
• Provide tier 1 customer service to taxpayers regarding form completion
• Escalate complex or intermediate taxpayer inquiries to senior team members
• Process mail onsite as assigned
• Perform other administrative duties as assigned

• Conduct risk assessments for new software requests and renewals
• Document findings in OneTrust
• Ensure proper workflow integration with ServiceNow and Ohio Buys
• Perform cybersecurity risk assessments for software procurement and renewals
• Enter and manage risk assessment data in OneTrust and ServiceNow
• Provide comments and documentation for Ohio Buys requisitions
• Collaborate with business units, procurement, and IT groups to clarify requirements and process steps
• Support process mapping and improvement initiatives to reduce workflow duplication
• Track and report metrics on workload, turnaround times, and resource needs

IT Security Analyst 1 – Supply Chain Risk Consultant

QA Engineer

• Analyze business processes
• Test applications
• Work with SQL databases and XML files
• Troubleshoot system issues
• Help users resolve technical problems
• Document findings
• Create reports
• Recommend process improvements
• Support and improve online taxpayer services for the Arizona Department of Revenue

Junior QA Analyst

Backend Engineer

• Support software release verification, including smoke/regression testing, release readiness, and documentation
• Create, review, and maintain test cases aligned with user stories and risk areas
• Develop and expand automated tests using Java, JUnit, Selenium, and Cucumber (BDD)
• Collaborate with developers to clarify requirements, identify test scenarios, and promote quality
• Improve and maintain test assets, including page objects, step definitions, and utilities
• Analyze test failures and contribute to defect triage and documentation
• Assist with continuous improvement of test strategy and coverage

Java Intern

Software Engineer

• Design, develop, and optimize complex Azure SQL databases
• Lead database development and optimization initiatives
• Troubleshoot and resolve database performance issues
• Develop and maintain C#/.NET applications hosted on Azure App Services
• Build, deploy, and maintain autonomous and multi-agent AI systems
• Develop AI agents capable of reasoning, planning, executing tasks, and interacting with other systems and users
• Implement prompt engineering and simple RAG pipelines
• Develop self-correcting, stateful, and tool-using AI agents
• Apply advanced SQL techniques, indexing, stored procedure optimization, and database best practices
• Participate in design, coding, testing, debugging, and deployment activities
• Work with multiple programming languages, databases, development platforms, and AI-driven development tools
• Interpret and analyze test results and maintain testing environments
• Prepare technical documentation
• Mentor junior developers and collaborate with internal and external stakeholders
• Evaluate and adopt emerging technologies, APIs, programming languages, and AI tools

Applications Developer

• Design, develop, and optimize complex Azure SQL databases
• Lead database projects
• Troubleshoot database performance issues
• Build and maintain AI agents
• Mentor junior developers
• Ensure the performance and scalability of data systems using advanced SQL techniques and best practices
• Maintain and support Microsoft Azure App Services and C# .NET-based applications
• Design, build, and deploy autonomous, multi-agent systems for complex business workflows
• Develop prompt engineering and simple RAG pipelines
• Build self-correcting, stateful, tool-using AI agents that reason, plan, execute tasks, and collaborate with digital systems and humans
• Write technical documentation
• Interpret and analyze test results
• Use or maintain testing frameworks, test libraries, databases, and test environments

Apps Developer – SQL, .NET, AI Agent Developer

Reviewer

• Read, score, and evaluate grant applications
• Review applications across Telehealth, EHR upgrades, diagnostic equipment, rural health innovation, mobile digital services, and technical assistance programs
• Assess proposal strengths, gaps, and compliance issues
• Apply evaluation criteria consistently and provide scoring justification
• Support funding decisions that expand care capacity in rural and Tribal communities
• Meet review deadlines across multiple funding streams

Grant Proposal Reviewer

Business Analyst

• Conduct analyses of Taxpayer Services eServices programs, services, policies, procedures, and processes
• Identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency
• Engage in continuous improvement efforts for the division
• Conduct routine quality assurance testing and compile regular reports
• Perform complex and/or specialized management studies
• Plan and conduct analyses of problems or improvement opportunities
• Gather information by conferring with agency staff and outside entities
• Develop and conduct surveys, compile information, document and analyze findings, prepare reports, and develop recommendations
• Present recommendations to management and coordinate implementation of process improvements and systems
• Develop and conduct Quality Assurance test plans
• Build QA testing plans and conduct systems testing and analysis
• Provide technical assistance and helpdesk services to internal customers
• Troubleshoot customer concerns and problems and provide consultation
• Remain current on taxation laws, regulations, policies, and best practices
• Attend staff meetings and huddles; cascade and track information as needed
• Complete required training and participate in assigned work teams
• Complete metrics, projects, huddle boards, and reports as requested
• Participate in 1:1 coaching with supervisor
• Apply lean principles within the Arizona Management System and recommend process improvements
• Maintain eServices policies, procedures, systems, practices, and operational manuals
• Perform other duties as assigned

eServices Management Analyst

Accounting Manager

• Perform Accounts Payable, Accounts Receivable, and general accounting duties
• Support the Arizona Department of Homeland Security during an upcoming audit
• Help establish efficiencies and improve internal controls
• Apply accounting best practices
• Perform detailed and analytical accounting work
• Complete data entry using accounting software and Excel

Accounting Specialist – Hybrid

• Evaluate grant applications across multiple funding areas
• Review proposals that expand care and build capacity in rural and rural Tribal communities
• Assess applications related to Telehealth Digital Transformation, Medical Diagnostic Equipment & EHR Upgrades, Rural Health Innovative Care, Technical Assistance, Shared Services Consortiums, and Mobile Digital Services

Communications

• Standardize and improve the agency’s communication efforts
• Oversee implementation of internal and external communication strategies
• Manage social media platforms, the website, and media relations
• Write copy and publish regular content and informational materials
• Consult with the BCO team to develop communication procedures and policies for situations or crises
• Draft and publish media releases announcing agency news and critical public information
• Develop talking points for agency and state leadership
• Respond to media inquiries
• Write letters, memos, and other business correspondence
• Communicate with media outlets and journalists and create press kits
• Develop branding materials and templates, including style guides and media releases
• Coach and assist team members in improving communication skills
• Conduct communications research and monitor communications strategies
• Represent AZDOHS at conferences, events, task forces, workgroups, and community engagements
• Participate in general AZDOHS staff activities and perform other assigned duties

Communications Manager

AI Engineer

• Design, develop, enhance, and streamline secure and scalable AI and Agentic AI solutions for the Arizona Department of Economic Security
• Work with the internal AI product management team, vendor teams, and development staff
• Translate business and technical requirements into production-ready AI solutions
• Create technical specifications, architecture, and design documentation
• Exercise independent judgment in AI solution architecture and implementation

AI Architect

Solutions Engineer

• Lead the design and implementation of secure, scalable AI and Agentic AI solutions aligned with DES mission, policies, and public-sector standards
• Define end-to-end AI architectures including data ingestion, RAG pipelines, LLM orchestration, and human-in-the-loop workflows
• Provide technical leadership, architectural documentation for approvals, and guidance to internal teams and system integrators
• Ensure compliance with State of Arizona security, privacy, accessibility, and data-governance requirements, including PII, HIPAA, and CJIS where applicable
• Establish reference architectures and best practices for responsible, ethical, and compliant AI use across DES
• Evaluate and integrate AI platforms, cloud services, and vendor solutions with procurement and legal teams
• Design architectures supporting explainability, auditability, bias mitigation, and transparency in decision-support systems
• Collaborate with DevOps, cybersecurity, and data teams to operationalize AI solutions from proof of concept to production
• Support AI strategy, roadmap development, and executive briefings to scale AI capabilities across DES
• Work with the internal AI product management team, vendor teams, and existing development staff
• Continue to educate and mentor developers in best practices

Help Desk Specialist

IT Security Analyst – Supply Chain Risk

Administrative Assistant

IT Security Analyst 1 – Supply Chain Risk Consultant

Junior QA Analyst

Java Intern

Applications Developer

Apps Developer – SQL, .NET, AI Agent Developer

Grant Proposal Reviewer

eServices Management Analyst

Accounting Specialist – Hybrid

Administrative Assistant

Communications Manager

AI Architect

AI Solutions Architect