eServices Management Analyst

SR International Incorporation

. Conduct analyses of Taxpayer Services eServices programs, services, policies, procedures, and processes .

Posted 9/23/2026full-timePhoenix • Arizona • United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance Testing, including the development of test plans and conducting systems testing. Proficient in analyzing taxpayer services and implementing process improvements while maintaining compliance with taxation laws and regulations.

Highest-signal resume keywords

Quality Assurance TestingExtensible Markup Language (XML)SQL / MS SQL Server Management StudioAzure DevOpsManagement Analysis Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Assurance TestingExtensible Markup Language (XML)SQL / MS SQL Server Management StudioAzure DevOpsAnalytical SkillsAutomated Information Systems AnalysisResearch MethodsReporting TechniquesProcess ImprovementLean Principles

Soft Skills

Effective Communication SkillsOrganization SkillsTime-Management SkillsInterpersonal SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeGoogle SuiteWindows PCsAltova XMLSpyEServices Systems

Industry Keywords

Taxation LawsPublic Administration PrinciplesOperational StructuresAdministrative Study PrinciplesBusiness Methods

Tech Stack

Tools & technologies

AzureMS SQL ServerSQL

About the role

Key responsibilities & impact

Conduct analyses of Taxpayer Services eServices programs, services, policies, procedures, and processes
Identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency
Engage in continuous improvement efforts for the division
Conduct routine quality assurance testing and compile regular reports
Perform complex and/or specialized management studies
Plan and conduct analyses of problems or improvement opportunities
Gather information by conferring with agency staff and outside entities
Develop and conduct surveys, compile information, document and analyze findings, prepare reports, and develop recommendations
Present recommendations to management and coordinate implementation of process improvements and systems
Develop and conduct Quality Assurance test plans
Build QA testing plans and conduct systems testing and analysis
Provide technical assistance and helpdesk services to internal customers
Troubleshoot customer concerns and problems and provide consultation
Remain current on taxation laws, regulations, policies, and best practices
Attend staff meetings and huddles; cascade and track information as needed
Complete required training and participate in assigned work teams
Complete metrics, projects, huddle boards, and reports as requested
Participate in 1:1 coaching with supervisor
Apply lean principles within the Arizona Management System and recommend process improvements
Maintain eServices policies, procedures, systems, practices, and operational manuals
Perform other duties as assigned

Requirements

What you’ll need

Minimum of one (1) to two (2) years management analysis experience
Extensible Markup Language (XML) experience, including Altova XMLSpy
Quality Assurance testing experience
SQL / MS SQL Server Management Studio (database management systems) experience
Azure DevOps experience
Experience in tax-related service and administration preferred
Bachelor’s degree in business, computer information systems, or related field preferred
Ability to analyze and solve problems using intermediate analytical skills
Knowledge of public administration principles and practices
Knowledge of business methods, procedures, and practices
Knowledge of automated information systems analysis, design, modification, and implementation
Knowledge of administrative study principles, research methods, and reporting techniques
Knowledge of operational/programmatic structures, legislation, rules, regulations, standards, policies, procedures, resources, and priorities
Effective verbal, written, and listening communication skills
Effective organization and time-management skills
Ability to manage multiple projects simultaneously and work in high-pressure situations
Effective interpersonal skills
Proficiency with Windows PCs, Internet, Microsoft Office, Google Suite, Outlook, Word, Excel, PowerPoint, Gmail, Sheets, Docs, and Drive
Ability to work the Phoenix, AZ hybrid schedule with occasional onsite work, 8 AM–5 PM

Benefits

Comp & perks

Continuing education opportunities
Training opportunities
1:1 coaching with supervisor
Text updates about application (optional)