Help Desk Specialist

SR International Incorporation

. Serve as the first point of contact for HSD employees requiring technical or business-application assistance .

Posted 10/3/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 technical support, with a strong focus on troubleshooting, documentation, and user training. Proficient in Microsoft Dynamics 365 and ticketing systems, ensuring effective resolution of incidents and service requests.

Highest-signal resume keywords

Tier 1 Support ExperienceMicrosoft Dynamics 365CompTIA A+ CertificationHDI Support Center CertificationTicketing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIncident ResolutionDocumentationData EntryUser Training

Soft Skills

CommunicationCustomer Service

Tools & Technologies

Ticketing SystemMicrosoft Dynamics 365

Certifications & Qualifications

CompTIA A+HDI Support Center CertificationMicrosoft Certified Professional

Industry Keywords

Technical SupportHelpdesk EnvironmentHybrid Office EnvironmentArizona Department of Public Safety Level 1 Fingerprint Clearance Card

About the role

Key responsibilities & impact

Serve as the first point of contact for HSD employees requiring technical or business-application assistance
Provide support through tickets, telephone, email, and other channels
Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests
Document incidents, requests, troubleshooting activities, resolutions, and escalations in the ticketing system
Triage and route application, infrastructure, data, security, and business-process issues
Support user accounts, application access, permissions, password resets, and account unlocks
Provide frontline support for Microsoft Dynamics 365 and other HSD systems
Assist users during application changes, implementations, migrations, upgrades, and technology transitions
Create and maintain knowledge articles, standard operating procedures, user guides, FAQs, and technical training materials
Conduct individual and group end-user training
Perform other duties supporting departmental operations and business needs

Requirements

What you’ll need

Two years of recent experience providing Tier 1 support in a technical helpdesk environment
High School Diploma or GED Certificate required
Associate's degree or higher in Computer Science or a related field preferred
CompTIA A+, HDI Support Center Certification, or Microsoft Certified Professional
Valid Arizona driver’s license upon hire
Ability to obtain an Arizona Department of Public Safety Level 1 Fingerprint Clearance Card
Ability to work in a hybrid office environment, minimum 2 days per week on Tuesday and Wednesday, and come in as needed
Ability to perform repetitive motion such as typing and data entry
Ability to see details at close range during frequent computer use
Ability to bend, reach, kneel, stoop, and lift up to 50 pounds
Experience with Microsoft Dynamics 365 and ticketing systems

Benefits

Comp & perks

Hybrid work arrangement
Assignment duration of 3–4 months
Opportunity to work with Microsoft Dynamics 365 and other departmental business applications