Lead Technical Business Analyst

SR International Incorporation

. Plan and coordinate daily stand-ups with development teams .

Posted 10/9/2026contractHarrisburg • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT Project Management, DevOps, and Agile methodologies, with a strong focus on Incident Management and Change Management. Capable of bridging business needs with technical solutions while ensuring security and accessibility in application development.

Highest-signal resume keywords

IT Project ManagementDevOps ExperienceScrum/Agile MethodologiesITSM ExperienceIncident Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DevOpsIT Project ManagementScrumAgileITSMIncident ManagementChange ManagementApplication ModernizationCOTS Product AdoptionData Interpretation

Soft Skills

Problem-SolvingAnalytical SkillsCommunication SkillsPresentation SkillsRelationship Building

Tools & Technologies

RemedyServiceNow

Industry Keywords

Application SupportApplication Portfolio ManagementQuality StandardsLegislationBest Practices

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Plan and coordinate daily stand-ups with development teams
Work directly with PEMA/OSFC management to solve IT business needs and problems
Collaborate with application teams to identify and resolve technical issues
Lead Incident Management and Change Management activities
Provide weekly status updates on projects, tasks, and initiatives
Maintain application inventory and application support documentation
Organize and maintain the PEMA/OSFC application portfolio
Review business requirements and collaborate with development teams on level-of-effort estimates
Support adoption of COTS products
Gather tasks and requirements while considering security and accessibility
Build strong relationships with clients, colleagues, and technical teams
Bridge business needs and technical solutions for PEMA and OSFC application development teams
Support application development and application support activities

Requirements

What you’ll need

5+ years of DevOps experience
5+ years of Scrum/Agile/Iterative/Waterfall development experience
5+ years of IT Project Management experience
2+ years of ITSM experience, including Remedy and ServiceNow
Strong problem-solving, analytical, and communication skills
Ability to understand and gather client requirements
Strong presentation skills
Ability to gather and interpret data
Ability to explain technical concepts to technical and non-technical stakeholders
Knowledge of quality standards, legislation, and industry best practices
Ability to work effectively under pressure and meet deadlines
Experience gathering tasks and requirements with security and accessibility considerations
Broad knowledge of technologies and applications
Experience with application modernization projects
Experience with COTS product adoption
Experience supporting application development teams
Experience with Incident Management and Change Management
Candidates should ideally reside in Harrisburg or surrounding areas
Must satisfy stated United States work authorization requirements

Benefits

Comp & perks

Hybrid work arrangement with onsite work at PEMA headquarters 2–3 days per week
Flexible work from home options available
Contract through 06/30/2027
Interview first round via Microsoft Teams