Patient Experience Advisor

SSM Health

. Analyze patient experience feedback, survey scores, comments, focus groups, advisory councils, complaint information, direct observations, and manager/staff perspectives .

Posted 9/19/2026full-timeWisconsin • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing patient experience feedback and developing improvement strategies, while effectively coaching staff and facilitating communication pathways. Proficient in delivering educational programs and resolving patient complaints with compassion and respect.

Highest-signal resume keywords

Patient Experience AnalysisCustomer Service Improvement StrategiesCoaching and Training DevelopmentCommunication Pathways DevelopmentComplaint Resolution Facilitation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient Experience MetricsProgram DevelopmentService Recovery ReferralsReporting Mechanisms

Soft Skills

Oral CommunicationCompassionate ResolutionCollaborationCoachingLiaison Skills

Industry Keywords

Patient FeedbackSurvey ScoresFocus GroupsAdvisory CouncilsGrievance Resolution

About the role

Key responsibilities & impact

Analyze patient experience feedback, survey scores, comments, focus groups, advisory councils, complaint information, direct observations, and manager/staff perspectives
Coach leaders, managers, frontline staff, and selected departments on improving patient experiences
Develop and implement customer service and patient experience improvement strategies
Use patient and physician experience metrics to develop programs, services, training, coaching, and improvement tactics
Build reporting mechanisms and communication pathways for targeted improvement initiatives
Develop and deliver in-services, educational programs, targeted coaching, and training
Facilitate timely, respectful, and compassionate resolution of patient complaints and grievances
Provide patient experience and service recovery referrals to appropriate stakeholders
Escalate defined issues to responsible parties within established timeframes
Serve as a liaison and consultant to committees, senior leadership, ministry leaders, and teams
Perform other duties as assigned

Requirements

What you’ll need

Associate's degree or equivalent years of experience and education
Five years' experience
Frequent keyboard use/data entry
Ability to hear alarms, malfunctioning machinery, etc.
Ability to share information through oral communication
Ability to work in a constant state of alertness and safe manner
No professional license or certification required
Ability to perform the listed physical requirements, including lifting/carrying and pushing/pulling objects weighing up to 50 lbs. occasionally

Benefits

Comp & perks

Regular employment status
Equal employment opportunities
Day shift schedule
40 scheduled hours per week