SSM Health

Data Analyst

• Create and maintain master data elements, including item files, contract data, and price lists
• Build and maintain contracts, item files, vendor files, transmissions, and pricing in the database
• Follow system-wide processes to minimize non-file purchases through reporting and item file management
• Review and analyze materials data for consistency and accuracy
• Investigate and reconcile pricing and other irregularities and identify results that do not meet standard thresholds
• Investigate pricing discrepancies by reviewing contracts and initiating credit requests with vendors
• Coordinate data elements integrating with clinical and financial information systems
• Support process owners, health ministries, and associates by answering questions and resolving issues or errors
• Escalate issues that cannot be resolved
• Collaborate with leadership to improve process efficiency
• Perform other duties as assigned

Master Data Analyst

Analyst

• Support Radiant, with a primary focus on Breast Imaging workflows
• Act as a subject matter expert in one or more technical aspects of Epic applications
• Work closely with internal stakeholders to define technical systems and enhancements
• Research business needs and translate them into standard workflow and build requirements
• Analyze Epic vendor software updates and their impact on the business
• Code complex functions, including building application tables and reports
• Lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Lead testing script development and updates to match business requirements
• Troubleshoot and resolve complex application issues
• Partner with the technology service center to ensure a high first-call response rate
• Provide routine maintenance of Epic applications and systems
• Develop, analyze, prioritize, and organize technical requirement specifications using data, diagrams, and flowcharts
• Solve unique problems with broad business impact and lead others in solving complex problems
• Perform other duties as assigned

Senior Epic Application Analyst

Medical Billing and Coding

• Assign accurate diagnostic and procedure codes according to clinical documentation and official coding guidelines for inpatient hospital accounts
• Coordinate with clinical documentation and quality teams to validate Medicare Severity Diagnosis Related Group (MSDRG), patient safety indicators, and hospital-acquired conditions through physician documentation
• Monitor assigned work queues to ensure records are charged in a timely manner
• Generate coding queries to clarify physician documentation as needed
• Stay current with coding conventions and coding updates
• Perform other duties as assigned

Coder, Hospital Inpatient

Recruitment

• Manage the entire life-cycle recruiting process from prospecting through hiring qualified candidates
• Develop job postings and search strategies based on strategic needs
• Review applicants, screen and evaluate candidates, and support final selection
• Use ATS, CRM platforms, external tools, vendor resources, career fairs, and other sourcing methods to identify candidates
• Partner with hiring managers and departments to determine job requirements
• Take ownership of each step in the recruitment process
• Support organizational goals and initiatives by meeting or exceeding Talent Acquisition KPIs and metrics
• Maintain real-time candidate documentation in ATS and CRM systems
• Attend hiring events and community engagement activities to develop candidate pipelines and support hiring activities
• Perform other duties as assigned

Talent Acquisition Partner

Financial Planning and Analysis

• Determine the patient financial component for patient services
• Estimate, communicate, and collect patient financial responsibility
• Provide patient financial counseling
• Assist patients in understanding insurance benefits, including co-payment, deductible, and co-insurance responsibility
• Educate patients about financial assistance programs when appropriate
• Obtain patient demographic information and request financial responsibility from patients
• Determine patient qualification for third-party payer coverage and inform the financial counselor, patient, or family member of status
• Verify commercial insurance, workers compensation insurance, TPL insurance, and state and government programs
• Document and resolve patient concerns or inquiries received by telephone, mail, or walk-in within established time frames
• Validate the Master Patient Index according to departmental policy
• Interpret physician orders
• Perform other duties as assigned

Patient Financial Services Representative I

Program Manager

• Serve as a subject matter expert and provide oversight to all 340B Program covered entities
• Maximize 340B program integrity, compliance, optimization, and strategic growth
• Maintain the integrity of 340B split-billing software and review reports for optimization and efficiency
• Coordinate the clinical information system with the 340B Program, including EMR, virtual accumulator, contract pharmacy, and administrator interfaces
• Oversee implementation of newly registered child sites and contract pharmacies, including owned-retail pharmacies
• Assist with maintaining accurate HRSA 340B OPAIS information for all covered entities
• Ensure policies and procedures are reviewed, updated, and approved
• Manage clinic-administered medications, mixed-use areas, outpatient prescriptions, owned pharmacies, and contract 340B pharmacies
• Provide oversight for independent external audits
• Develop, execute, and document internal 340B audits; coordinate remediation and action plans
• Maintain a central repository of fully executed 340B contracts
• Train, educate, and communicate policy and procedure updates to staff and program participants
• Maintain software systems and relationships with external vendors
• Perform other duties as assigned

340B Program Manager

• Manage financial analysis and reporting
• Perform a major role in financial analytics and/or financial statement preparation
• Review technical financial areas
• Review, analyze, and ensure the accuracy of financial and statistical reports for management presentation
• Manage staffing activities including recruitment, hiring, performance evaluation, and compensation determination
• Conduct special financial studies and projections
• Develop recommendations for financial decision-making
• Design, develop, and modify financial models using appropriate databases
• Manage assigned special projects, including research, forecasting, and exploring viable alternatives
• Present proactive ideas for creating operational efficiencies
• Perform other duties as assigned
• Collaborate with clinical and operational leaders to support strategic decision-making, financial performance, and responsible resource stewardship

Finance Manager

• Manage financial analysis and reporting
• Perform a major role in financial analytics and/or financial statement preparation
• Review technical financial areas
• Review, analyze, and ensure the accuracy of financial and statistical reports for management presentation
• Manage staffing activities including recruitment, hiring, performance evaluation, and compensation determination
• Conduct special financial studies and projections
• Develop recommendations for financial decision-making
• Design, develop, and modify financial models using appropriate databases
• Manage assigned special projects, including research, forecasting, and evaluation of viable alternatives
• Present proactive ideas to create operational efficiencies
• Perform other duties as assigned

• Configure, implement, support, and maintain Epic applications and technical integrations
• Build requirements and translate them into configuration and business process changes
• Provide routine maintenance and standard build for Epic applications and systems
• Analyze Epic vendor software updates and their business impact
• Troubleshoot and resolve basic to moderately complex application issues
• Provide end-user support for Epic applications
• Code complex functions, including application tables and reports
• Update testing scripts for ongoing system development and implementations
• Serve as a resource for less-experienced Epic colleagues
• May lead small projects with manageable risk and resource requirements
• Analyze, prioritize, and organize technical requirement specifications using data, diagrams, and flowcharts
• Collaborate with business operations, information technology, leadership, system users, and vendors
• Perform other duties as assigned

Epic Application Analyst

Advisor

• Analyze patient experience feedback, survey scores, comments, focus groups, advisory councils, complaint information, direct observations, and manager/staff perspectives
• Coach leaders, managers, frontline staff, and selected departments on improving patient experiences
• Develop and implement customer service and patient experience improvement strategies
• Use patient and physician experience metrics to develop programs, services, training, coaching, and improvement tactics
• Build reporting mechanisms and communication pathways for targeted improvement initiatives
• Develop and deliver in-services, educational programs, targeted coaching, and training
• Facilitate timely, respectful, and compassionate resolution of patient complaints and grievances
• Provide patient experience and service recovery referrals to appropriate stakeholders
• Escalate defined issues to responsible parties within established timeframes
• Serve as a liaison and consultant to committees, senior leadership, ministry leaders, and teams
• Perform other duties as assigned

Patient Experience Advisor

Referral Coordinator

• Attend in-services provided by various health plans
• Travel to off-site locations as necessary
• Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements
• Log, track, and review managed care approvals and denials
• Respond to last-minute or emergency referrals, additional procedure codes, and procedural changes for pre-authorizations
• Verify insurance coverage and benefits
• Create price estimates and perform reverifications as needed, including first-of-the-month reverifications for managed Medicaid plans
• Collaborate with insurance companies, providers, and staff to ensure plan requirements are met before patient services are rendered and maximize reimbursement
• Perform other duties as assigned

Accounts Payable

• Prepare invoices and check requests for payments under moderate supervision
• Verify amounts payable, terms, and accounts to be charged
• Process invoices and payment requests
• Analyze and resolve payment exceptions
• Perform statement review and issue resolution
• Respond to inquiries from internal stakeholders and external vendors
• Coordinate with departments and vendors to resolve payment issues
• Support entry-level accounts payable associates
• Produce and analyze management reports
• Perform other duties as assigned

Senior Accounts Payable Associate

Cancer Registrar

• Identify and analyze the history, diagnosis, treatment, disease status, and survival data of cancer patients treated in the organization
• Prepare and electronically submit required reporting information to the state cancer database
• Collect data for patient care evaluations and protocol studies, and conduct audits
• Comply with all reporting requests and requirements
• Accurately abstract required cancer-related information into the electronic tumor registry system
• Coordinate and maintain the long-term follow-up process for tumor registry patients
• Perform other duties as assigned