Patient Financial Services Representative I

SSM Health

. Determine the patient financial component for patient services .

Posted 9/29/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial counseling, including estimating and communicating financial responsibilities, and verifying insurance coverage. Proficient in utilizing EHR and payor portals to assist patients with their financial inquiries and concerns.

Highest-signal resume keywords

Patient Financial CounselingEHR ExperienceInsurance VerificationCustomer Service SkillsData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Financial Responsibility EstimationInsurance Benefits EducationFinancial Assistance Program KnowledgeMaster Patient Index ValidationData Entry Skills

Soft Skills

Excellent Customer Service SkillsStrong Communication Skills

Tools & Technologies

EHRPayor Portals

Industry Keywords

Patient ServicesThird-Party Payer CoverageCommercial InsuranceWorkers Compensation InsuranceGovernment Programs

About the role

Key responsibilities & impact

Determine the patient financial component for patient services
Estimate, communicate, and collect patient financial responsibility
Provide patient financial counseling
Assist patients in understanding insurance benefits, including co-payment, deductible, and co-insurance responsibility
Educate patients about financial assistance programs when appropriate
Obtain patient demographic information and request financial responsibility from patients
Determine patient qualification for third-party payer coverage and inform the financial counselor, patient, or family member of status
Verify commercial insurance, workers compensation insurance, TPL insurance, and state and government programs
Document and resolve patient concerns or inquiries received by telephone, mail, or walk-in within established time frames
Validate the Master Patient Index according to departmental policy
Interpret physician orders
Perform other duties as assigned

Requirements

What you’ll need

High School diploma/GED or 10 years of work experience
No experience required
Experience with EHR, health insurance, and payor portals is ideal
Excellent customer service skills
Excellent computer skills
Must reside in Missouri, Illinois, Oklahoma, or Wisconsin; Missouri and Illinois regions preferred
For the Missouri/Illinois remote arrangement, reside within 50 miles of the St. Louis, Missouri corporate office
Frequent keyboard use/data entry
Ability to perform required physical activities, including lifting/carrying and pushing/pulling objects weighing 0–25 lbs frequently and 25–50 lbs occasionally
Required professional licenses and/or certifications: None

Benefits

Comp & perks

Remote work eligibility in accordance with SSM policies
Fulfilling career with opportunities for personal and professional growth
Supportive work environment
Diversity, innovation, and collaboration-focused workplace
Equal employment opportunities