Home Care Scheduling Specialist

St. Charles Health System

. Schedule home health and hospice appointments as ordered by physicians .

Posted 9/17/2026part-timeRemote • Oregon • United StatesJuniorMid-Level💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling home health and hospice appointments while ensuring regulatory compliance and efficient coordination across multiple disciplines. Proficient in managing patient information and communication within a fast-paced healthcare environment.

Highest-signal resume keywords

Scheduling ExperienceCustomer ServiceMedical Terminology KnowledgeInterpersonal SkillsRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingData EntryMedical TerminologyOffice AdministrationClerical Skills

Soft Skills

Communication SkillsProblem-SolvingProfessionalismConfidentialityTeam Collaboration

Tools & Technologies

EMR SystemsMicrosoft TeamsMicrosoft ExcelOneNoteRightFax

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Home HealthHospice CarePatient Care CoordinationLean PrinciplesHealthcare Administration

About the role

Key responsibilities & impact

Schedule home health and hospice appointments as ordered by physicians
Schedule starts of care, initial assessments, resumptions of care, and routine visits
Schedule multiple disciplines across 3 counties and 10 territories throughout Central Oregon
Coordinate visits between disciplines by analyzing territory and caseload for efficiency and regulatory compliance
Enter appointments accurately into the scheduling system and communicate pertinent information to appropriate staff
Support Intake and triage by managing faxes, inbasket, email, referrals, labs, add orders, information requests, and documentation scanning
Communicate staffing changes, identify issues, implement countermeasures, and communicate changes to the patient care team
Monitor Home Health patients with inpatient status and coordinate transfers and timely resumption of care after discharge
Provide customer service and follow through to resolution or referral
Navigate EMRs and platforms including Teams, Excel, OneNote, Company Mileage, and RightFax; run and update department data reports
Screen for potential safety concerns and communicate them to appropriate personnel
Collaborate with the scheduling team, Intake team, patients, families, clinicians, leadership, and other patient care team members
Maintain professionalism, confidentiality, regulatory compliance, ethical conduct, and organizational integrity
Support the organization’s vision, mission, values, and Lean continuous-improvement principles
Perform additional duties of similar complexity as assigned

Requirements

What you’ll need

High school diploma or GED
Previous customer service experience in a high volume, fast paced environment
Previous experience in an administrative or clerical position
Knowledge of medical terminology and procedures
Two years of general office experience, preferably in a hospital environment
Phone skills, computer experience, and interpersonal skills
Ability to wear appropriate Personal Protective Equipment (PPE)
Ability to use clear and audible speaking voice and hear normal speech levels
Ability to stand, sit, walk, lift 1–10 lbs, and operate a keyboard
Ability to bend, climb stairs, reach overhead, carry 1–10 lbs, push/pull 1–10 lbs, and grasp/squeeze
Ability to stoop/kneel/crouch, lift 11–25 lbs, carry 11–25 lbs, push/pull 11–25 lbs, and operate a motor vehicle
Preferred: Associate degree or higher; additional college courses in information systems, office management, and medical technology
Preferred: 1–2 years of scheduling experience in a fast-paced environment