St. Charles Health System

Financial Planning and Analysis

• Process, reconcile, and publish monthly Cost Accounting results
• Partner with IT resources to ensure accurate data interactions and identify current issues
• Research and implement software updates and identify improvement opportunities
• Assist Service Line Leaders and Senior Directors with service line development, performance, and improvement projects
• Drive consistency and a system-wide service line approach across facilities
• Prepare, validate, and analyze monthly and daily financial information
• Use Labor Productivity and Cost Accounting systems to share useful insights
• Drive insight into service line performance and provide recommendations for decision-making
• Discover and coordinate initiatives improving operating efficiency, revenue optimization, and cost transformation
• Leverage cost accounting and service line reporting in financial analysis and modeling
• Develop reports and analyses for financial modeling, cost and revenue analysis, operational benchmarking, ad-hoc analysis, and performance improvement
• Communicate complex financial concepts to all levels of leadership
• Pursue continuous improvement of metrics and help leaders understand healthcare cost impacts
• Support standard work for systems and processes
• Consolidate operational input to develop operational budgets
• Support the long-range financial plan and operating budget
• Champion Lean continuous-improvement principles and organizational change
• Maintain safe, professional, confidential, ethical, and compliant operations
• Deliver timely, efficient, and accurate customer service and/or patient care
• Perform additional duties of similar complexity as assigned

Financial Analyst

• Process, reconcile, and publish monthly Cost Accounting results
• Partner with IT resources to ensure accurate data interactions and identify current issues
• Research and implement software updates and identify improvement opportunities
• Assist Service Line Leaders and Senior Directors with service-line development, performance, and improvement projects
• Drive a consistent, system-wide service-line approach across facilities
• Prepare, validate, and analyze monthly and daily financial information
• Use Labor Productivity and Cost Accounting systems to share actionable information
• Provide insight into service-line performance and recommendations for decision-making
• Coordinate initiatives to improve operating efficiencies, revenue optimization, and cost transformation
• Use cost accounting and service-line reporting for financial analysis and modeling
• Develop reports and analyses for financial modeling, cost and revenue analysis, benchmarking, ad-hoc analysis, and performance improvement
• Communicate complex financial concepts to all levels of leadership
• Improve metrics and help leaders understand how decisions affect healthcare costs
• Support standard work for systems and processes
• Consolidate operational leaders' input to develop operational budgets
• Support the long-range financial plan and operating budget
• Champion Lean continuous-improvement principles
• Maintain safe, professional, confidential, ethical, and compliant operations
• Deliver timely, efficient, and accurate customer service and/or patient care
• Perform additional duties of similar complexity as assigned

Auditor

• Conduct system-wide pre-visit or post-visit chart reviews of professional services in hospital and clinic/office settings
• Audit and monitor all lines of system business for coding, including outpatient, inpatient and ambulatory services
• Perform audits for the HIM Professional Services Coding team and provide feedback and education
• Evaluate medical records for clinical documentation accuracy, HCC capture and recapture, and diagnostic/procedural code integrity
• Develop and update procedure manuals for correct coding
• Assist with system-wide education and training in professional services coding
• Assist in setting direction for coding compliance and education
• Provide technical guidance to physicians and departmental staff on documentation and coding issues
• Recommend process and policy improvements to reduce losses or improve efficiency
• Monitor trends and prepare reports on documentation, coding issues, and denied claims
• Support organizational vision, mission, values, Lean continuous improvement, safety, confidentiality, compliance, and customer service
• Perform additional duties of similar complexity as assigned

Ambulatory Services Auditor – CDS 1

Analyst

• Plan and execute all facets of the software application lifecycle for applications supporting hospitals and ambulatory clinics
• Conduct design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems
• Install and implement system patches, service packs and version upgrades
• Lead process improvement efforts and maintain a roadmap for future system improvements
• Build and maintain system control and application configuration data
• Lead integrated workgroups across application and operational teams
• Perform in-depth analysis of workflows, data collection, reports and technical issues associated with the Epic EHR
• Identify standardization and process improvement opportunities and make build decisions
• Organize, prioritize and implement system enhancement requests
• Ensure interfaced data meets business requirements and maintain data integrity and security
• Maintain Epic Gold Stars and Honor Roll criteria within the application
• Evaluate Community Connect needs and integration with design
• Participate in governance committees and obtain proficiency in other applications including Data Courier
• Design and execute small-to-medium scale application testing and support large-scale testing
• Troubleshoot, identify root causes and document application and system problems; escalate issues and maintain status reports
• Manage systems to ensure service level agreements are met
• Collaborate with caregivers, system users, vendors, team leads, management, infrastructure teams and cross-functional teams
• Assist with user training and mentor Application Analyst Level I employees
• Provide business and system performance reporting
• Manage small-scale projects and complete project management deliverables
• Develop system documentation and draft minor documentation policy and procedure changes
• Support organizational vision, mission, values, Lean continuous improvement, safety, confidentiality, compliance and customer service

Certified Epic Analyst

IT Specialist

• Facilitate IT demand management by capturing, evaluating, and prioritizing technology requests
• Establish and enforce intake standards and classify demands as service requests, enhancements, optimization efforts, or projects
• Develop and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports
• Partner with business and IT stakeholders to organize and mature business cases
• Coordinate approvals, estimates, discovery findings, architectural reviews, and stakeholder alignment
• Facilitate cross-functional assessment of regulatory, security, technical, and operational risks
• Monitor and administer the demand intake lifecycle from submission through approval, deferral, rejection, or conversion
• Coordinate assignment and tracking of non-project work through operational pathways
• Ensure initiatives are reviewed for legal, regulatory, privacy, and organizational compliance
• Govern the demand pipeline and portfolio backlog through scoring, ranking, prioritization, and sequencing
• Define and refine prioritization criteria, scoring methods, and review practices
• Facilitate recurring demand and portfolio review forums and prepare decision materials
• Maintain accurate portfolio data, approvals, scores, estimates, and disposition decisions in management tools
• Leverage ServiceNow Strategic Portfolio Management for demand, portfolio, resource, project, reporting, and workflow management
• Partner with the PMO to track portfolio health and strategic value delivery
• Monitor IT resource capacity and recommend timing, sequencing, and tradeoffs
• Design and maintain tools, templates, and intake frameworks for resource planning and demand transparency
• Partner with project and operational leaders to monitor execution and adjust allocations or priorities
• Provide and oversee timely, efficient, accurate customer service
• Support organizational vision, mission, values, safety, confidentiality, compliance, and corporate integrity
• Collaborate on process improvements using Lean principles, concepts, and tools
• Perform additional duties of similar complexity as assigned

IT Portfolio and Demand Management Specialist

Pharmacist

• Prepare, store, order, bill, label, and distribute medications safely, accurately, and promptly under pharmacist supervision
• Interpret and accurately enter prescription information into the pharmacy computer system
• Bill third-party insurance plans and resolve rejected claims
• Provide customer service in person and by telephone
• Assist the pharmacist with daily tasks
• Maintain and control inventory
• Clean and maintain pharmacy equipment and report failures or repairs needed
• Place daily orders for medications and supplies and communicate potential supply issues
• Verify received inventory against invoices and report exceptions
• Stock shelves and rotate inventory appropriately
• Recommend policy and procedure changes to pharmacy leadership
• Maintain flexibility and readiness to work at multiple St. Charles Health System worksites for staffing needs
• Administer immunizations when requested by leadership, in accordance with applicable laws, policies, protocols, and scope-of-practice requirements
• Support the organization's vision, mission, values, Lean continuous-improvement principles, safety, confidentiality, compliance, and customer service standards
• Perform additional duties of similar complexity as assigned

Pharmacy Technician – Retail

Clinical Supervisor

• Oversee day-to-day laboratory operations to ensure timely, accurate, and efficient test results
• Coordinate staffing, scheduling, and workload distribution
• Maintain operational readiness across sites, including equipment, supplies, and workflow optimization
• Troubleshoot technical, operational, and service issues as an on-site resource
• Ensure compliance with CLIA, CAP, TJC, OSHA, and other applicable standards
• Monitor quality indicators, turnaround times, proficiency testing, and error trends; implement corrective actions
• Maintain policies, procedures, and quality documentation
• Lead or support inspections, audits, and readiness activities
• Supervise laboratory staff, including hiring, onboarding, coaching, and performance management
• Conduct competency assessments, annual evaluations, and ongoing skills validation
• Perform testing as needed and maintain competency across assigned disciplines
• Provide technical consultation to staff, providers, and customers
• Evaluate and validate new instruments, methodologies, and test implementations
• Ensure maintenance, calibration, and performance verification of laboratory equipment
• Assist with budgeting, expense monitoring, cost-containment initiatives, capital planning, supply chain management, and utilization review
• Lead and support process improvement initiatives using Lean, Six Sigma, or similar methodologies
• Analyze workflows and data to drive operational enhancements and patient outcomes
• Support system-wide standardization and best practice adoption across sites
• Promote customer service and collaborate with nursing, medical staff, and other departments
• Serve as a liaison between laboratory staff and leadership
• Provide and maintain a safe environment for caregivers, patients, and guests
• May perform additional duties of similar complexity as required or assigned

Clinical Laboratory Supervisor

Physician Assistant

• Escort patients to exam rooms and prepare them for physician assessment
• Record and maintain patient medical data in charts
• Assist physicians with phone requests from patients, medical professionals, and institutions
• Perform physician-requested ancillary and/or surgical patient procedures, excluding IV medication administration
• Maintain equipment, instruments, and supply inventory levels
• Support organizational vision, mission, values, and Lean continuous-improvement principles
• Provide a safe environment for caregivers, patients, and guests
• Conduct activities professionally and confidentially while complying with laws, regulations, policies, and procedures
• Deliver timely, efficient, accurate customer service and patient care
• Perform additional duties of similar complexity as required or assigned

Medical Assistant – Orthopedics

General

• Perform general radiology examinations according to department policies, procedures, and protocols
• Collaborate with physicians, nurses, and other healthcare professionals during fluoroscopy, trauma, and surgery procedures
• Follow health and safety policies and procedures for quality patient care
• Assist with quality control and performance improvement measures
• Assist with record maintenance and statistics
• Perform clerical duties, transport patients as required, and maintain supply inventory
• Participate in student training programs as requested
• Assist with special projects
• Work with PACS, EMR, teleradiology, and StatRad systems
• Position patients properly and use positioning and placement protocols to obtain quality images
• Set equipment to obtain optimal density, detail, and contrast
• Take preventative steps to avoid unnecessary radiation exposure
• Recognize, report, and record observations and care provided in compliance with organizational policies and regulatory agencies
• Help keep the unit clean and uncluttered
• Clean equipment and identify maintenance needs
• Support organizational vision, mission, values, Lean continuous-improvement principles, and change initiatives
• Provide a safe environment for caregivers, patients, and guests
• Maintain professionalism and confidentiality and comply with applicable laws, regulations, policies, and procedures
• Use AIDET to prepare patients for procedures and provide clear communication
• Deliver timely, efficient, accurate customer service and patient care
• Perform additional duties of similar complexity as required or assigned

Radiology Technologist – Relief

• Perform general radiology examinations according to department policies, procedures, and protocols
• Collaborate with physicians, nurses, and other healthcare professionals during fluoroscopy, trauma, and surgery procedures
• Follow health and safety policies and procedures for quality patient care
• Assist with quality control, performance improvement, record maintenance, statistics, student training, and special projects
• Perform clerical duties, transport patients, and maintain supply inventory
• Operate PACS, EMR, teleradiology, and StatRad systems
• Position patients and operate radiology equipment to obtain high-quality images
• Take preventative steps to avoid unnecessary radiation exposure
• Recognize, report, and record observations and care provided
• Keep units clean, clean equipment, and identify maintenance needs
• Support Lean continuous improvement principles and organizational vision, mission, and values
• Provide a safe, professional, confidential, ethical, and patient-centered environment
• Use AIDET to prepare patients for radiology procedures and deliver timely, efficient, accurate customer service

Advanced Practice Provider

• Provide medical and surgical services under the general and direct supervision of designated physicians
• Act as first or second assistant during surgical procedures
• Assist with open, laparoscopic, and robotic General Surgery, including bariatric, colorectal, and breast operations
• Provide inpatient and outpatient care, including daily rounding, orders, post-operative instructions, discharge summaries, clinic consultations, and post-operative office visits
• Participate in first-call coverage during scheduled work hours across assigned locations
• Participate in the weekend call rotation with APPs and a surgeon, generally covering 24-hour Friday, Saturday, and Sunday shifts
• Perform patient examinations and obtain and record medical histories and clinical findings
• Order and interpret laboratory, imaging, and other diagnostic procedures
• Determine diagnoses and therapeutic plans by interpreting and integrating data
• Administer and prescribe medications in compliance with state law and practice guidelines
• Order and perform appropriate medical and surgical procedures
• Instruct patients and families regarding medications and treatments
• Educate patients on health and illness prevention
• Recommend community resources for patient and family needs
• Maintain and review patient records, charts, and clinical information
• Triage patient telephone calls and provide consultation
• Communicate with colleagues, patients, physicians, and administration
• Participate in quality and performance improvement activities
• Document patient care in the Electronic Medical Record and complete tasks supporting timely, accurate billing
• Maintain current medical knowledge through CME activity
• Maintain licenses, certifications, and hospital privileges
• Support departmental goals, SCHS values, Lean continuous improvement, policy formation, compliance, and medical staff requirements

Advanced Practice Provider – Surgery

Phlebotomist

• Float to cover shifts at Prineville, Madras, and Redmond
• Process laboratory orders and perform phlebotomy procedures and collections for patients of all ages
• Perform collections according to standards of practice, system policies, procedures, and scope of practice
• Prioritize specimen collections according to urgency and ordered tests
• Navigate the Lab Information System and process and test samples using laboratory instruments and processes
• Perform point-of-care testing, including CLIA-waived testing, moderate-complexity testing, and quality control
• Navigate computer systems to find physician orders, update and verify patient information, research billing questions, place orders, and meet regulatory requirements
• Facilitate distribution of results by fax, phone, or delivery
• Assist RNs and physicians with blood collections and specialty procedures
• Respond to codes, traumas, and rapid responses; perform AHA BLS when requested
• Register laboratory patients, collect payments for specialty kit draws, select insurance plans, and review eligibility responses
• Research tests and diagnostic codes according to billing and insurance requirements
• Maintain patient, caregiver, and guest safety and comply with confidentiality, laws, regulations, and organizational policies
• Assist with special projects and train or mentor caregivers after meeting competency and experience requirements

Phlebotomist – Float

• Schedule home health and hospice appointments as ordered by physicians
• Schedule starts of care, initial assessments, resumptions of care, and routine visits
• Schedule multiple disciplines across 3 counties and 10 territories throughout Central Oregon
• Coordinate visits by analyzing territories and caseloads to ensure efficiency and regulatory compliance
• Enter appointments accurately into the scheduling system and communicate pertinent information to staff
• Support Intake and triage by managing faxes, inbasket messages, emails, referrals, labs, orders, and documentation
• Communicate staffing changes, identify scheduling issues, and implement countermeasures
• Monitor home health patients with inpatient status and coordinate timely resumption of care after discharge
• Provide customer service and follow through on resolutions or referrals
• Navigate EMRs and platforms including Teams, Excel, OneNote, Company Mileage, and RightFax
• Run and update department data reports
• Screen for safety concerns and maintain a safe environment for caregivers, patients, and guests
• Maintain professionalism, confidentiality, regulatory compliance, and ethical conduct
• Support Lean continuous improvement initiatives and perform additional assigned duties

Home Care Scheduling Specialist

• Schedule home health and hospice appointments as ordered by physicians
• Schedule starts of care, initial assessments, resumptions of care, and routine visits
• Schedule multiple disciplines across 3 counties and 10 territories throughout Central Oregon
• Coordinate visits between disciplines by analyzing territory and caseload for efficiency and regulatory compliance
• Enter appointments accurately into the scheduling system and communicate pertinent information to appropriate staff
• Support Intake and triage by managing faxes, inbasket, email, referrals, labs, add orders, information requests, and documentation scanning
• Communicate staffing changes, identify issues, implement countermeasures, and communicate changes to the patient care team
• Monitor Home Health patients with inpatient status and coordinate transfers and timely resumption of care after discharge
• Provide customer service and follow through to resolution or referral
• Navigate EMRs and platforms including Teams, Excel, OneNote, Company Mileage, and RightFax; run and update department data reports
• Screen for potential safety concerns and communicate them to appropriate personnel
• Collaborate with the scheduling team, Intake team, patients, families, clinicians, leadership, and other patient care team members
• Maintain professionalism, confidentiality, regulatory compliance, ethical conduct, and organizational integrity
• Support the organization’s vision, mission, values, and Lean continuous-improvement principles
• Perform additional duties of similar complexity as assigned

• Escort patients to exam rooms and prepare them for physician assessment
• Record and maintain patients' medical data in medical charts
• Assist physicians with phone requests from patients, medical professionals, and institutions
• Perform physician-requested ancillary and/or surgical patient procedures, excluding IV medication administration
• Maintain equipment, instruments, and supply inventory levels
• Support the organization’s vision, mission, values, and Lean continuous-improvement principles
• Provide a safe environment for caregivers, patients, and guests
• Comply with applicable laws, regulations, policies, procedures, confidentiality, HIPAA, and corporate integrity requirements
• Deliver timely, efficient, accurate customer service and patient care
• Perform additional duties of similar complexity as assigned

Financial Analyst

Financial Analyst

Ambulatory Services Auditor – CDS 1

Certified Epic Analyst

IT Portfolio and Demand Management Specialist

Pharmacy Technician – Retail

Clinical Laboratory Supervisor

Medical Assistant – Orthopedics

Radiology Technologist – Relief

Radiology Technologist – Relief

Advanced Practice Provider – Surgery

Phlebotomist – Float

Home Care Scheduling Specialist

Home Care Scheduling Specialist

Medical Assistant – Women's Health