IT Portfolio and Demand Management Specialist

St. Charles Health System

. Facilitate IT demand management by capturing, evaluating, and prioritizing technology requests .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $106,787 - $160,180 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Facilitate IT demand management by capturing, evaluating, and prioritizing technology requests
Establish and enforce intake standards and classify demands as service requests, enhancements, optimization efforts, or projects
Develop and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports
Partner with business and IT stakeholders to organize and mature business cases
Coordinate approvals, estimates, discovery findings, architectural reviews, and stakeholder alignment
Facilitate cross-functional assessment of regulatory, security, technical, and operational risks
Monitor and administer the demand intake lifecycle from submission through approval, deferral, rejection, or conversion
Coordinate assignment and tracking of non-project work through operational pathways
Ensure initiatives are reviewed for legal, regulatory, privacy, and organizational compliance
Govern the demand pipeline and portfolio backlog through scoring, ranking, prioritization, and sequencing
Define and refine prioritization criteria, scoring methods, and review practices
Facilitate recurring demand and portfolio review forums and prepare decision materials
Maintain accurate portfolio data, approvals, scores, estimates, and disposition decisions in management tools
Leverage ServiceNow Strategic Portfolio Management for demand, portfolio, resource, project, reporting, and workflow management
Partner with the PMO to track portfolio health and strategic value delivery
Monitor IT resource capacity and recommend timing, sequencing, and tradeoffs
Design and maintain tools, templates, and intake frameworks for resource planning and demand transparency
Partner with project and operational leaders to monitor execution and adjust allocations or priorities
Provide and oversee timely, efficient, accurate customer service
Support organizational vision, mission, values, safety, confidentiality, compliance, and corporate integrity
Collaborate on process improvements using Lean principles, concepts, and tools
Perform additional duties of similar complexity as assigned

Requirements

What you’ll need

Bachelor’s degree or combination of education, related industry certification, and experience to perform the full scope of the position
Minimum of five (5) years of IT or similar professional experience
Recent experience, preferably within the last three to five years, supporting demand intake, portfolio coordination, project intake, operational prioritization, or resource capacity planning
Experience in a healthcare, clinical, hospital, ambulatory, affiliate, or similarly regulated environment
ServiceNow experience highly preferred, particularly ServiceNow Strategic Portfolio Management, Demand Management, Project Portfolio Management, Resource Management, reporting, workflow automation, resource visibility, intake scoring, prioritization, and portfolio decision support
Experience with similar enterprise portfolio management platforms may be considered
Ability to travel to business functions, trainings, and meetings at St. Charles Health System and affiliate sites; occasional overnight travel required
Reads, writes, and speaks English
Intermediate to advanced proficiency in Microsoft Outlook, Word, Excel, and Visio
Intermediate to advanced proficiency in database management and document preparation
Demonstrated experience with computer applications for project management and electronic medical record keeping systems
Experience using ServiceNow or similar enterprise workflow, ITSM, demand management, or portfolio management platforms highly preferred
Must be able to wear required personal protective equipment
Ability to perform the stated physical requirements

Benefits

Comp & perks

Comprehensive benefits package including medical, dental, and vision insurance
403(b) retirement plan
Generous Earned Time Off (ETO) program
Remote work from an approved state
Regular full-time schedule, 40 hours per week
Monday-Friday, first shift, 8:00 am-5:00 pm