Centralized Refill Support Pharmacy Technician, CPhT Certification Required

St. Elizabeth Healthcare

. Manage electronic medication refill requests supporting St.

Posted 11/2/2026full-timeRemote • Kentucky • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing electronic medication refill requests and ensuring compliance with HIPAA regulations. Proficient in customer service and communication with healthcare teams to support patient medication needs.

Highest-signal resume keywords

CPhT CertificationKentucky Board of Pharmacy Technician Registration1 Year Pharmacy ExperienceKnowledge of Medical TerminologyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Refill ProcessingPharmacy CalculationsPrior Authorization RequestsAttention to DetailCritical ThinkingProblem Solving

Soft Skills

Organizational SkillsProfessional CommunicationTeam CollaborationInitiativePatient-Centered Attitude

Tools & Technologies

ExcelWordOutlookPowerPointElectronic Medical Record Systems

Certifications & Qualifications

CPhT (Certified Pharmacy Technician)PTCB CertificationNHA Certification

Industry Keywords

HIPAA ComplianceMedication Assistance GuidancePharmacy SettingPatient Encounter InformationHealthcare Teams

About the role

Key responsibilities & impact

Manage electronic medication refill requests supporting St. Elizabeth Physicians’ offices
Process medication refills according to protocols
Provide customer service to patients
Communicate with physicians, clinicians, pharmacists, providers, office staff, and other coworkers about patient medication concerns
Assist with medication prior authorization requests
Work with patients and health care teams on medication assistance guidance
Ensure patient encounter information is complete, accurate, and compliant with workflow protocols
Ensure completion of medication refills and prior authorization requests
Ensure accurate and timely distribution of other patient requests
Apply customer service principles to interact calmly and pleasantly with patients
Maintain compliance with HIPAA regulations
Complete assigned duties in a timely, thorough, and accurate manner

Requirements

What you’ll need

CPhT (Certified Pharmacy Technician) through PTCB or NHA exam
Kentucky Board of Pharmacy Technician Registration
High School Diploma or GED
PTCB or NHA certification
1 year of work experience in a pharmacy setting is required
Ability to manage and prioritize multiple tasks
Knowledge of Excel, Word, Outlook, and PowerPoint
Ability to learn other computer skills
Good organizational skills
Ability to work professionally with doctors, hospital administration, management, employees, and the public
Knowledge of current practice management and electronic medical record systems (training provided)
Critical thinking and problem solving
Customer service skills reflecting a patient-centered attitude
Understanding of pharmacy calculations and medical terminology
Demonstrated ability to work successfully in a team-based decision-making culture
Demonstrated ability to work independently resulting in effective outcomes and on-time performance
Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events
Ability to respond and follow through with requests promptly
Ability to work carefully and precisely with attention to detail
Ability to utilize resources wisely
Initiative and willingness to perform duties
Ability to cooperate with other departments and work groups

Benefits

Comp & perks

Remote Work Eligible (Must live within 1 hour from Erlanger KY to be considered)
No Nights, Holidays, or Weekends.
Paid Time Off
Medical, Dental, and Vision
403b with Match
Opportunity for Career Growth