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Clinical Office Assistant – Outpatient Wound Care
St. Elizabeth Healthcare. Provide customer-focused service and support patient flow in a unit-based setting .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient service skills, including patient registration, scheduling, and billing, while ensuring compliance with HIPAA and maintaining patient confidentiality. Proficient in medical terminology and effective communication, with a focus on organization and prioritization in a healthcare setting.
Highest-signal resume keywords
Patient RegistrationSchedulingMedical TerminologyHIPAA ComplianceCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient BillingData EntryInsurance Information CollectionPre-Certification AssistanceMedical Record Management
Soft Skills
Organization SkillsPrioritization SkillsEmpathyRespectKindness
Tools & Technologies
Computer FluencyPhone Systems
Certifications & Qualifications
High School Graduate or GED
Industry Keywords
Patient Flow CoordinationHealthcare RegistrationPatient PrivacyConfidentiality Laws
About the role
Key responsibilities & impact- Provide customer-focused service and support patient flow in a unit-based setting
- Perform patient registration
- Schedule patients
- Handle patient billing
- Assist with pre-certification, collect insurance information, and receive co-pays or bill payments
- Retrieve, release, or collect medical records
- Perform data entry
- Answer phones
- Resolve routine problems
- Assist with patient flow coordination
- Initiate follow-up with appropriate staff as needed
- Ensure compliance with federal, state, and local patient privacy and confidentiality laws, including HIPAA
- Demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees
Requirements
What you’ll need- High school graduate or GED
- Medical terminology
- Computer fluency/literacy
- Communication skills (verbal and written)
- Ability to maintain patient confidentiality
- Organization and prioritization skills
- 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions
- Ability to travel to the Ft. Thomas and Covington clinics
- Full-time availability for 40 hours/week on first shift
- No evenings, weekends, or holidays required
Benefits
Comp & perks- Competitive pay and comprehensive health coverage within the first 30 days
- Generous paid time off and flexible work schedules
- Retirement savings with employer match
- Tuition reimbursement and professional development opportunities
- Wellness, mental health, and recognition programs
- Career advancement through mentorship and internal mobility