Pre Access Specialist

St. Elizabeth Healthcare

. Schedule and/or pre-register outpatient procedures and appointments via telephone, fax requests, or CPOE work queues .

Posted 10/16/2026full-timeRemote • Kentucky • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration processes, including eligibility and benefit analysis, insurance verification, and appointment scheduling. Strong focus on customer service, confidentiality, and collaboration with healthcare teams.

Highest-signal resume keywords

Patient RegistrationEligibility And Benefit AnalysisInsurance VerificationCustomer ServiceData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPre-RegistrationInsurance VerificationData EntryTyping SkillsCPOEBenefit AnalysisAuthorization ProcessesFax Order ReviewRecord Updating

Soft Skills

Interpersonal SkillsOrganization SkillsCommunication SkillsCustomer Service SkillsPrioritization Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelTrace

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ConfidentialityQuality ImprovementRevenue CycleHealthcareClaims Denial Resolution

About the role

Key responsibilities & impact

Schedule and/or pre-register outpatient procedures and appointments via telephone, fax requests, or CPOE work queues
Obtain accurate patient demographic, insurance, and clinical information
Perform appointment triage and provide exam preparation instructions
Complete pre-registration, eligibility and benefit analysis, insurance verification, and authorization processes
Review and index incoming fax orders in Trace
Provide clinical and demographic information to insurance companies via web or phone
Document authorization numbers and valid dates
Monitor payer protocol and authorization requirement changes
Perform eligibility and benefit analysis for admissions, surgeries, and observation services
Update registration records according to standard policies and procedures
Collaborate with departments, referring offices, physicians, payers, financial counseling, Quality Management, PFS, and Revenue Cycle
Complete retro-authorization requests and support claims denial resolution
Complete point-of-service collections and document accounts appropriately
Maintain patient confidentiality and deliver courteous customer service
Participate in quality improvement, meetings, webinars, and other assigned duties

Requirements

What you’ll need

High School Diploma or GED
1-year experience in call center, office, healthcare, or other team-oriented setting
PC skills, including Word and Excel
Strong interpersonal and organization skills
Proven track record of excellent customer service skills
Good typing skills / data entry skills
Excellent communication skills (both written and verbal)
Ability to maintain patient confidentiality
Organization and prioritization skills
Required to attend monthly staff meetings, with possible evening or weekend hours
Responsible for completing annual hospital and department educational requirements
Adhere to policy and procedures of St. Elizabeth Healthcare

Benefits

Comp & perks

Competitive pay and comprehensive health coverage within the first 30 days
Generous paid time off and flexible work schedules
Retirement savings with employer match
Tuition reimbursement and professional development opportunities
Wellness, mental health, and recognition programs
Career advancement through mentorship and internal mobility