Pre Access Specialist

St. Elizabeth Healthcare

. Schedule and/or pre-register outpatient procedures and appointments .

Posted 9/29/2026full-timeRemote • Kentucky • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, registration, and eligibility verification while maintaining confidentiality and providing excellent customer service. Proficient in using scheduling and registration software to support healthcare operations and collaborate effectively with various departments.

Highest-signal resume keywords

Patient SchedulingEligibility VerificationCustomer ServiceData EntryCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling SoftwareEligibility SoftwareRegistration SoftwareBenefit AnalysisPoint-of-Service CollectionData Entry SkillsTyping SkillsFax Order ReviewAuthorization DocumentationQuality Improvement Participation

Soft Skills

Interpersonal SkillsOrganizational SkillsPrioritization SkillsTeam CollaborationConfidentiality Maintenance

Tools & Technologies

TRACE SoftwareAutomated Dialer SoftwareMicrosoft WordMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Outpatient ProceduresPatient DemographicsInsurance VerificationClaims-Denial ResolutionHealthcare PoliciesQuality ManagementRevenue Cycle

About the role

Key responsibilities & impact

Schedule and/or pre-register outpatient procedures and appointments
Obtain and verify patient demographic, insurance, and clinical information
Use scheduling, eligibility, registration, TRACE, and automated dialer software
Triage appointments and provide exam preparation instructions
Avoid testing conflicts and offer scheduling flexibility across units
Perform pre-registration, eligibility verification, benefit analysis, authorization, and point-of-service collection
Review incoming fax orders and index them in TRACE
Communicate discrepancies and payer requirement changes to appropriate departments and management
Obtain clinical and demographic information from referring offices and insurance companies
Document authorization numbers, validity dates, accounts, and registration updates
Collaborate with referring offices, hospital departments, payers, Quality Management, financial counseling, PFS, and Revenue Cycle teams
Support retro-authorization requests and claims-denial resolution
Maintain patient confidentiality and positive working relationships
Participate in quality improvement, meetings, webinars, and assigned educational activities
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
PC skills, including Word and Excel
Strong interpersonal and organization skills
Proven track record of excellent customer service skills
Good typing and data entry skills
Excellent written and verbal communication skills
Ability to maintain patient confidentiality
Organization and prioritization skills
1-year experience in call center, office, healthcare, or other team-oriented setting
Required to attend monthly staff meetings, with possible evening or weekend hours
Responsible for completing annual hospital and department educational requirements
Adherence to St. Elizabeth Healthcare policies and procedures

Benefits

Comp & perks

Competitive pay and comprehensive health coverage within the first 30 days
Generous paid time off
Flexible work schedules
Retirement savings with employer match
Tuition reimbursement
Professional development opportunities
Wellness programs
Mental health programs
Recognition programs
Career advancement through mentorship and internal mobility