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RN Virtual Health Triage Nurse – Part time, 3rd Shift
St. Elizabeth Healthcare. Receive and triage inbound calls to St.
About the role
Key responsibilities & impact- Receive and triage inbound calls to St. Elizabeth Physicians practices
- Perform medical triage using established protocols and provide specified guidance
- Schedule patient appointments as indicated by protocols
- Match physician/clinician availability with patient date and time preferences using manual/computerized systems
- Communicate with physicians, clinicians, staff, patients, providers, support employees, co-workers, and management regarding patient concerns and scheduling
- Ensure complete and accurate information in the Electronic Health Record
- Comply with scheduling and release-of-medical-information processes, including OSHA/CLIA/HIPAA requirements
- Contribute to protocols, procedures, patient education, and training
- Participate in peer review, quality assurance, and committee functions
- Collaborate with providers and interdisciplinary Virtual Health teams to provide safe, timely, effective, and efficient patient care
- Participate in Virtual Health initiatives, including guidance on care and best practices and piloting new initiatives
- Perform other duties as assigned
Requirements
What you’ll need- Must live within 1 hour of Erlanger, KY to be considered
- Active, unencumbered multistate (compact) RN nursing license issued by a Nurse Licensure Compact (NLC) state, specifically Kentucky, Indiana or Ohio
- Must obtain an Ohio and Indiana Registered Nurse (RN) license within 30 days of hire
- Minimum: Associate Degree in Nursing
- 3 years of RN Experience
- Ability to manage and prioritize multiple tasks
- Knowledge of electronic Health Records – (EPIC)
- Comfort in using Perfect Serve for provider messages
- Knowledge of Microsoft Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills as needed
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to affect change
- Ability to perform critical analysis
- Self-directed
- Work well telephonically as well as face-to-face
- Ability to work autonomously
Benefits
Comp & perks- Work from home after training
- Opportunity for Career Growth