Associate II – ECC Enterprise Support, Bilingual Spanish

St. Jude Children's Research Hospital - ALSAC

. Connect with donors and volunteers through phone, email, chat, text, and social media .

Posted 10/30/2026full-timeRemote • Tennessee • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both English and Spanish, effectively engaging with donors and volunteers across various platforms. Proven ability to support fundraising efforts through coaching, issue resolution, and enhancing donor experiences in a fast-paced environment.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceFundraising SupportTime ManagementCRM Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceFundraisingMultitaskingOrganizational SkillsSpanish Language Proficiency

Soft Skills

Effective CommunicationProblem SolvingTeam Collaboration

Tools & Technologies

Microsoft OfficeCRM SystemsSocial Media Tools

Industry Keywords

Donor EngagementVolunteer SupportFundraising CampaignsFeedback Monitoring

About the role

Key responsibilities & impact

Connect with donors and volunteers through phone, email, chat, text, and social media
Support and coach individuals and teams through their fundraising journeys
Resolve issues, answer questions, and ensure a seamless donor experience
Educate supporters about St. Jude’s impact and inspire deeper engagement through events, campaigns, and giving opportunities
Provide culturally relevant support and communication in Spanish to donors and volunteers
Monitor feedback, identify opportunities for improvement, and help shape donor engagement
Work in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons

Requirements

What you’ll need

1+ year of experience in customer service, sales, or call center environments
Ability to communicate effectively in both English and Spanish (spoken and written) preferred
Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media)
Strong multitasking, time management, and organizational skills
Comfort with technology, including Microsoft Office, CRM systems, and social media tools
Ability to work independently and as part of a mission-driven team
High school diploma or equivalent required
Ability to work Monday through Friday, 11:30 AM CT to 8:00 PM CT

Benefits

Comp & perks

Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development
Work from Home