Associate III – Sales & Support

St. Jude Children's Research Hospital - ALSAC

. Develop and maintain knowledge of ALSAC fundraising programs, campaigns, events, and brand awareness initiatives .

Posted 9/16/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service orientation and exceptional communication skills across various channels, with a proven ability to build and maintain relationships with donors and volunteers. Proficient in managing multiple priorities in a fast-paced environment while ensuring data integrity and confidentiality.

Highest-signal resume keywords

Customer Service OrientationRelationship BuildingProblem-Solving SkillsMicrosoft Office ProficiencyBilingual Proficiency in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fundraising Campaign SupportDonor StewardshipData AnalysisConflict ResolutionCRM Systems KnowledgeContact Center OperationsMetrics-Driven Environment ExperienceRecord MaintenanceResearch SkillsVolunteer Engagement

Soft Skills

Interpersonal SkillsCommunication SkillsAttention to DetailAdaptabilityNegotiation Skills

Tools & Technologies

CRM SystemsContact Center TechnologiesMicrosoft OutlookMicrosoft WordMicrosoft ExcelInternet-Based Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

NonprofitFundraisingCustomer EngagementDonor RelationsPeer-to-Peer Fundraising

About the role

Key responsibilities & impact

Develop and maintain knowledge of ALSAC fundraising programs, campaigns, events, and brand awareness initiatives
Provide exceptional service through inbound and outbound phone calls, email, chat, text, and social media
Resolve donor inquiries, requests, concerns, and complex issues
Build donor and volunteer relationships and identify opportunities to enhance engagement and retention
Recruit, retain, and cultivate participants across fundraising campaigns and initiatives
Increase participation and revenue through fundraising conversations, goal setting, participant coaching, and appropriate upselling
Engage prospective donors and fundraising participants through referrals, marketing-generated leads, and outreach
Gather, document, and analyze donor and volunteer feedback to improve donor experience and support campaign enhancements
Research and resolve inquiries, process special requests, and navigate fundraising platforms
Handle third-party fundraising issues and escalate concerns as appropriate
Maintain accurate donor, volunteer, and event records across multiple systems
Document interactions, troubleshoot issues, and report trends, concerns, and system-related challenges to leadership
Monitor and communicate potential source code or reporting issues affecting fundraising revenue tracking
Use internal and external systems, call center platforms, databases, reporting tools, and Microsoft Office applications
Capture and route tour requests, process incentive orders, manage shared inboxes, and complete special projects
Support Enterprise Contact Center and Shared Services operations during overflow activities, cross-functional initiatives, and peak-volume periods
Participate in operations requiring flexibility to work evenings, weekends, holidays, and additional hours during peak fundraising periods

Requirements

What you’ll need

Strong customer service orientation with a passion for delivering exceptional donor experiences
Excellent interpersonal, verbal, and written communication skills across multiple channels, including phone, email, chat, text, and social media
Proven ability to build and maintain relationships with donors, volunteers, participants, and internal stakeholders
Strong problem-solving, conflict resolution, and negotiation skills
Ability to manage multiple priorities and adapt in a fast-paced, metrics-driven environment
Demonstrated attention to detail and ability to maintain accurate records and data integrity
Ability to manage sensitive and confidential information with discretion and professionalism
Strong research and analytical skills with the ability to investigate transactions, discrepancies, and donor concerns
Proficiency with Microsoft Outlook, Word, Excel, internet-based applications, CRM systems, and contact center technologies
Ability to learn and effectively navigate multiple software platforms and fundraising systems
Ability to communicate effectively with individuals at all organizational levels
High School Diploma or GED required
Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field
Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred
Bilingual proficiency in English and Spanish (written and verbal) preferred
Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred
Knowledge of CRM systems and donor management platforms preferred

Benefits

Comp & perks

Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development