IT Virtual Care Application Analyst

St. Luke's University Health Network

. Enhance, support, and maintain assigned applications within St.

Posted 10/6/2026full-timeAllentown • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support and optimization, with a strong focus on healthcare systems and revenue cycle applications. Proficient in technical analysis, user education, and documentation, ensuring effective communication and collaboration across teams.

Highest-signal resume keywords

Application SupportHealthcare ExperienceRevenue Cycle Application ExperienceMS Office ProficiencyOn-Call Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Application AnalysisLogical Data ModelingDefect ResolutionTesting and VerificationDocumentation CreationSystem Upgrade ImplementationChange Management ProceduresEnd-User TrainingTroubleshootingVendor Release Testing

Soft Skills

Customer ServiceCollaborationCommunicationProblem SolvingTeamwork

Tools & Technologies

McKesson StarHospital Information SystemScheduling SystemCall Management SystemMS VisioMS Project

Industry Keywords

Healthcare AdministrationHospital OperationsPatient Care ServicesRadiologyPharmacyNursingLaboratoryPatient Processing

About the role

Key responsibilities & impact

Enhance, support, and maintain assigned applications within St. Luke’s Health System
Optimize applications through new functionality development, vendor release testing, system upgrades, and defect resolution
Perform technical and functional application analysis
Define system requirements and develop logical data models using best practices
Collaborate with cross-functional application teams and St. Luke’s clients
Educate end users on system functionality and configure new tools to increase productivity
Follow change management procedures and protocols
Create and maintain application documentation
Develop, plan, and execute testing for supported applications
Communicate application changes, enhancements, and procedures to department teams
Provide Level 2 support for application-related issues
Participate in new implementation and installation project teams
Troubleshoot, research, and solve technically challenging integrated-system problems
Test and verify software releases, upgrades, and changes before production promotion
Generate and update requirements, specifications, change control, and end-user documentation
Provide end-user education and training on releases and functionality changes
Create and route operational and management reports for management and regulatory agencies
Maintain current technology knowledge through continuing education and related periodicals
Participate in hospital/network committees as assigned
Provide strong customer service and follow through on issue resolution
Function as part of a team
Provide required on-call support

Requirements

What you’ll need

Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is preferred
One to two years of General Computer experience is required
One to two years of Healthcare experience is preferred
One to two years of Revenue Cycle Application experience is preferred
One to two years PC/LAN Support experience is preferred
PC and Printer knowledge and experience is preferred
MS Office is required
Application experience with McKesson Star, Hospital Information System, Scheduling System, Call Management System, MS Visio, and MS Project is preferred
Hospital operations knowledge/experience in General, Radiology, Pharmacy, Nursing, Physician Services, Laboratory, Patient Care Services, or Patient Processing is preferred
On-Call Support Required
Ability to sit, stand, walk, crouch, kneel, lift objects up to 60 pounds, and push objects up to 80 pounds
Hand and finger dexterity for repairs of small equipment and computer use
Must complete application using full legal name and current home address
Include employment history for the past seven years, including present employer

Benefits

Comp & perks

Equal Opportunity Employer
Continuing education training/seminars