OP Patient Access Representative, Per Diem

St. Luke's University Health Network

. Perform the entire patient registration process for outpatient and/or Emergency Department patients .

Posted 10/12/2026part-timeHarleysville • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient registration processes, including data entry and validation within health information systems. Exhibits strong customer service skills and the ability to coordinate with various departments to enhance patient experience and ensure clean claims.

Highest-signal resume keywords

Patient Registration ProcessHealth Information System (Epic)Customer Service SkillsMedical Terminology KnowledgeData Entry Accuracy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMedical Administrative ExperienceInsurance VerificationPre-registration ActivitiesPost-registration ActivitiesDemographics ManagementPoint-of-service CollectionsClaim Edit ResolutionTyping FluencyKnowledge of Health Care Regulations

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-solving SkillsTeam CollaborationVisitor Policy Enforcement

Tools & Technologies

MyChartWelcome KioskOn My Way TechnologyHospital Information System

Certifications & Qualifications

Certificate/Degree in Health Care Related Field

Industry Keywords

Patient ExperienceOutpatient ServicesEmergency DepartmentHealth Care AdministrationMedical Terminology

About the role

Key responsibilities & impact

Perform the entire patient registration process for outpatient and/or Emergency Department patients
Correctly identify and validate patients in the hospital information system
Report potential identity theft situations for escalation
Complete pre-registration and post-registration activities, including demographics, emergency contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and point-of-service collections
Resolve registration-related patient, account, and claim edit work queue errors
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas where applicable
Greet and direct patients and visitors
Monitor and enforce visitor policy when applicable
Answer internal and external facility calls and provide information about services
Promote MyChart and patient self-service capabilities
Oversee and assist patients with Welcome Kiosk and On My Way technology
Contact practices or the Prior Authorization Department for insurance referrals and pre-certifications
Obtain medical license numbers, NPI, and UPIN information for new outpatient providers
Coordinate with clinical, diagnostic, practice, and revenue cycle departments to support patient experience, clean claims, and payment
Travel occasionally between campuses or regional locations

Requirements

What you’ll need

High school graduate or equivalent required
Certificate/Degree in health care related field preferred
Excellent customer service and interpersonal skills required
General computer experience required
Ability to type fluently, accurately, and quickly required
Insurance background preferred
Knowledge of medical terminology preferred
Previous medical administrative experience preferred
Health care related education courses preferred
Knowledge of health information system (Epic) preferred
Ability to sit/stand up to 8 hours per day, 4 or more hours at a time
Frequent use of hands/fingers for data entry
Ability to frequently walk and push up to 250 pounds in a wheelchair
Ability to occasionally carry or lift up to 15 pounds
Hearing sufficient for normal conversation
General vision
Ability to work 16 hours/month as scheduled
Must provide full legal name, current home address, and seven years of employment history in application

Benefits

Comp & perks

Per diem scheduling
Opportunity to sign up for available shifts
Equal Opportunity Employer