Patient Concierge, Practice Operations – Medical Oncology

St. Luke's University Health Network

. Serve as a passionate patient advocate and create a unique, exceptional patient experience .

Posted 9/24/2026full-timeTamaqua • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient advocacy and exceptional customer service skills while managing practice-based administrative tasks. Excels in communication, time management, and compliance within a healthcare setting.

Highest-signal resume keywords

Patient AdvocacyCustomer Service ExperienceExcellent Communication SkillsTime ManagementPractice-Based Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Check-InEligibility VerificationMyChart EducationSchedulingPoint-Of-Service Payment CollectionCash ManagementScanning/IndexingClerical Pool ManagementPractice Opening ProceduresPractice Closing Procedures

Soft Skills

CompassionEmpathyService OrientationFacilitation SkillsPresentation Skills

Certifications & Qualifications

High School Graduate or EquivalentAdministrative Training Program (Preferred)

Industry Keywords

Patient-Centric CultureHealthcare SettingComplianceQuality-DrivenPractice-Based Interactions

About the role

Key responsibilities & impact

Serve as a passionate patient advocate and create a unique, exceptional patient experience
Drive a patient-centric culture while facilitating practice-based administrative and patient support services
Engage patients politely, promptly, and compassionately during practice-based interactions
Perform check-in, patient consent, check-out, pre-registration, eligibility verification, registration, MyChart education, scheduling, point-of-service payment collection, and address patient inquiries
Deliver waiting room concierge service and support patients using kiosk check-in
Facilitate practice opening and closing procedures, cleanliness, incoming mail and deliveries, cash management and reconciliation, and scanning/indexing incoming faxes
Address in-basket clerical pool messages
Partner with Access Center Patient Engagement Partners on time-sensitive scheduling requests
Connect Access Center Clinical Triage Specialists with practice-based care team members for time-sensitive clinical inquiries
Anticipate and address patient needs by partnering with organizational team members and departments

Requirements

What you’ll need

High School graduate or equivalent required
Preference given to graduates of administrative training programs
Minimum one year practice-based experience or in a similar healthcare setting preferred
Customer Service experience preferred
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Requires sitting, standing and walking for extended periods of time (up to 8 hours at a time)
Requires continual use of fingers for patient care, writing and computer entry
Occasional requirement to lift up to 25 pounds
Occasionally push carts with supplies up to 30 pounds
Occasionally push wheelchairs with patients weighing up to 325 pounds
Ability to stoop, bend and reach above shoulder level
Ability to hear normal conversation and good general, near and peripheral vision

Benefits

Comp & perks

Equal Opportunity Employer
Full-time employment