Patient Concierge, Practice Operations – Medical Oncology

St. Luke's University Health Network

. Serve as a passionate patient advocate and create a unique, exceptional patient experience .

Posted 9/24/2026full-timeLehighton • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient advocacy and exceptional customer service skills while managing practice-based administrative tasks. Excels in communication, time management, and maintaining a patient-centric culture in a healthcare setting.

Highest-signal resume keywords

Patient AdvocacyCustomer Service ExperienceExcellent Communication SkillsTime ManagementPractice-Based Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Check-InEligibility VerificationMyChart EducationPayment CollectionSchedulingCash ManagementClerical SupportPractice Opening ProceduresPractice Closing ProceduresPatient Inquiry Support

Soft Skills

CompassionEmpathyService OrientationFacilitation SkillsQuality-Driven Mindset

Industry Keywords

Healthcare SettingPatient-Centric CultureCompliancePractice-Based Administrative ServicesPatient Engagement

About the role

Key responsibilities & impact

Serve as a passionate patient advocate and create a unique, exceptional patient experience
Drive a patient-centric culture while facilitating practice-based administrative and patient support services
Engage patients politely, promptly, and compassionately during practice-based interactions
Perform check-in, patient consent, check-out, pre-registration, eligibility verification, registration, MyChart education, scheduling, payment collection, and patient inquiry support
Deliver waiting room concierge service and hands-on kiosk check-in support
Facilitate practice opening and closing procedures
Maintain practice cleanliness
Process incoming mail and deliveries
Manage and reconcile cash
Scan and index incoming faxes promptly
Address in-basket clerical pool messages
Partner with Access Center Patient Engagement Partners on time-sensitive scheduling requests
Connect Access Center Clinical Triage Specialists with practice-based care team members for time-sensitive clinical inquiries
Anticipate and tend to patient needs by partnering with organizational teams and departments

Requirements

What you’ll need

High School graduate or equivalent required
Minimum one year practice-based experience or in a similar healthcare setting preferred
Customer Service experience preferred
Excellent communication, facilitation, and presentation skills
Focused on compliance
Demonstrates continuous growth
Quality-driven
Service-oriented
Excels at time management
Ability to communicate to patients concisely and clearly
Ability to listen, express compassion and empathy, and communicate with a patient centric mindset
Requires sitting, standing and walking for extended periods of time (up to 8 hours at a time)
Requires continual use of fingers for patient care, writing and computer entry
Occasional requirement to lift up to 25 pounds
Occasionally push carts with supplies up to 30 pounds
Occasionally push wheelchairs with patients weighing up to 325 pounds
Ability to stoop, bend and reach above shoulder level
Ability to hear normal conversation and good general, near and peripheral vision
Complete application using full legal name and current home address
Include employment history for the past seven years, including present employer

Benefits

Comp & perks

Equal Opportunity Employer
Preference given to graduates of administrative training programs