Practice Manager, Infectious Disease

St. Luke's University Health Network

. Lead and manage operations of assigned infectious disease practices .

Posted 11/6/2026full-timeBethlehem • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and operational management skills in healthcare settings, focusing on practice operations, patient experience, and regulatory compliance. Proven ability to enhance workflow efficiency and financial performance while fostering staff development and collaboration.

Highest-signal resume keywords

Healthcare Operations ManagementStaff Supervision and Performance ManagementRegulatory ComplianceFinancial Management PracticesPatient Experience Enhancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Practice OperationsWorkflow ManagementStaffing CoordinationSchedulingExpense ManagementResource UtilizationQuality AssuranceOperational ReadinessPerformance MonitoringMultidisciplinary Improvement Strategies

Soft Skills

Leadership PresenceEffective CommunicationCoaching and DevelopmentCustomer Service FocusEmotional Intelligence

Industry Keywords

Infectious Disease PracticesSLPG StandardsPatient AccessAccess Governance PrinciplesOperational Workflows

About the role

Key responsibilities & impact

Lead and manage operations of assigned infectious disease practices
Ensure successful practice operations, effective operational workflows, and patient experience consistent with SLPG standards
Perform leadership and managerial functions across the employee life cycle, including hiring, onboarding, performance management, coaching, development, and recognition
Ensure operational readiness for clinical and administrative operations, including employee schedules, supplies, equipment, furnishings, cleanliness, daily huddles, time management systems, and Point of Care licensing
Manage practice operations, workflow execution, employee collaboration, and overall patient experience
Partner with Billing/Coding, Facilities/Property Management, hospital departments, Access Center, and other organizational functions
Collaborate with centralized functions to support transfers, triage protocols, template changes, huddles, and practice connectivity
Serve as the escalation point for critical operational, technological, patient, and employee issues
Achieve expected financial performance through expense management, resource utilization, volume growth, and financial management practices
Monitor practice performance, identify improvement opportunities, and implement multidisciplinary improvement strategies
Utilize practice leads to support oversight of workflows and processes
Ensure adherence to policies, procedures, and SLPG Access Governance Principles
Perform other duties as assigned

Requirements

What you’ll need

Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards
Strong business acumen
Skilled in all forms of communication
Effectively able to develop self and others
Leadership presence/EQ; presents as a composed and competent leader
Quality focused
Patient and customer service focus
Shares a compelling strategy that inspires others
Ability to perform the stated physical and sensory requirements, including lifting, carrying, pushing, and pulling specified weights
Full legal name and current home address required on application
Employment history for the past seven years, including present employer, required

Benefits

Comp & perks

Equal Opportunity Employer
Encouraged to upload a current resume including work history, education, certifications, and licenses
Opportunity to create a profile after submitting the first application