Practice Manager, Infectious Disease

St. Luke's University Health Network

. Lead and manage operations of assigned infectious disease practices .

Posted 11/6/2026full-timeBethlehem • Pennsylvania • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and managerial capabilities in healthcare operations, focusing on employee development, operational readiness, and patient experience. Proficient in managing practice workflows, financial performance, and regulatory compliance while fostering collaboration across departments.

Highest-signal resume keywords

Healthcare Operations ManagementStaff Supervision and Performance ManagementRegulatory ComplianceFinancial Management PracticesPatient Experience Enhancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office OperationsStaffing CoordinationSchedulingWorkflow ManagementExpense ManagementResource UtilizationQuality Standards MaintenanceOperational ReadinessPerformance MonitoringMultidisciplinary Improvement Strategies

Soft Skills

Leadership PresenceEffective CommunicationCoaching and DevelopmentCustomer Service FocusEmotional Intelligence

Tools & Technologies

Time Management SystemsPoint of Care Licensing

Industry Keywords

Infectious Disease PracticesHealthcare SettingEmployee Life CycleAccess Governance PrinciplesPatient Access

About the role

Key responsibilities & impact

Lead and manage operations of assigned infectious disease practices
Perform leadership and managerial functions across the employee life cycle, including hiring, onboarding, performance management, coaching, development, and recognition
Ensure operational readiness for clinical and administrative operations
Develop employee schedules and maintain supply inventory, office equipment, furnishings, and cleanliness
Facilitate daily huddles and update time management systems
Maintain Point of Care licensing
Manage practice operations, workflow execution, employee collaboration, and patient experience
Partner with Billing/Coding, Facilities/Property Management, hospital entity departments, Access Center, and other organizational functions
Maintain collaboration with Access Center operations and centralized functions to support transfers, triage protocols, template changes, huddles, and practice connectivity
Serve as an escalation point for critical operational, technological, patient, and employee issues
Achieve expected financial performance through expense management, resource utilization, volume growth, and financial management practices
Monitor practice performance, identify improvement opportunities, and implement multidisciplinary improvement strategies
Utilize practice leads to support oversight of workflows and processes
Ensure adherence to policies, procedures, and SLPG Access Governance Principles
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree in health, business, or related field preferred
Minimum of 2+ years of medical office or practice operations experience
At least 1 year in a healthcare setting
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance
Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards
Strong business acumen
Skilled in all forms of communication
Effectively able to develop self and others
Leadership presence/EQ; presents as a composed and competent leader
Quality focused
Patient and customer service focus
Shares a compelling strategy that inspires others
Ability to meet the stated physical and sensory requirements, including lifting, carrying, pushing, standing, walking, and normal vision and hearing
Application must include full legal name, current home address, and employment history for the past seven years, including present employer

Benefits

Comp & perks

Equal Opportunity Employer
Encouraged to upload a current resume including work history, education, certifications, and licenses
Recommended to create a profile after submitting the first application