Senior Manager, Practice Operations – Cardiovascular Services

St. Luke's University Health Network

. Lead and manage operations of assigned cardiovascular practices .

Posted 9/24/2026full-timeAllentown • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing cardiovascular practice operations, ensuring effective workflow execution, patient experience, and adherence to regulatory compliance. Possesses expertise in financial performance management, operational readiness, and team development within a healthcare setting.

Highest-signal resume keywords

Healthcare Operations ManagementPatient Access CoordinationPerformance ManagementRegulatory ComplianceFinancial Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementWorkflow ManagementBudgetingStaffing CoordinationRegulatory Compliance

Soft Skills

Leadership PresenceEffective CommunicationCoaching and DevelopmentCustomer Service FocusQuality Focus

Tools & Technologies

Time Management SystemsPoint of Care Licensing

Industry Keywords

Cardiovascular PracticesHealthcare OrganizationPatient ExperienceOperational WorkflowsSLPG Standards

About the role

Key responsibilities & impact

Lead and manage operations of assigned cardiovascular practices
Ensure successful practice operations and effective execution of operational workflows
Maintain a patient experience consistent with SLPG standards
Lead and manage direct reports across hiring, onboarding, performance management, coaching, development, and recognition
Ensure operational readiness for clinical and administrative operations, including schedules, supplies, equipment, cleanliness, daily huddles, time management systems, and Point of Care licensing
Manage workflow execution, employee collaboration, and overall patient experience
Partner with Billing/Coding, Facilities/Property Management, hospital departments, Access Center, and other organizational functions
Maintain connectivity with Access Center operations and centralized functions to support seamless operations
Escalate and address critical operational, technological, patient, and personnel issues
Achieve expected practice financial performance through expense management, resource utilization, volume growth, and financial best practices
Monitor practice performance, identify improvement opportunities, and develop and implement multidisciplinary improvement strategies
Utilize practice leads to support oversight of workflows and processes
Ensure adherence to policies, procedures, and SLPG Access Governance Principles
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree in health, business, or related field preferred
Minimum of 4+ years of progressive office or practice operations management experience, including at least 2 years in a healthcare organization
Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance
Demonstrated experience leading large or complex practices, overseeing performance management, budgeting/financial operations, patient access, regulatory compliance, and service excellence
Strong business acumen
Skilled in all forms of communication
Effectively able to develop self and others
Leadership presence/EQ; presents as a composed and competent leader
Quality focused
Exudes patient and customer service focus
Shares a compelling strategy that inspires others
Ability to perform the stated physical and sensory requirements, including lifting, carrying, pushing, standing, walking, and handling objects/patients
Must provide full legal name, current home address, and employment history for the past seven years when applying