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Site Administrator
St. Luke's University Health Network. Manage all aspects of daily operations and strategic direction within the St.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical practice management, including financial management, human resource management, and compliance with healthcare regulations. Proven ability to lead operations, manage staff performance, and implement strategic business plans in a healthcare setting.
Highest-signal resume keywords
Medical Practice ManagementFinancial ManagementHuman Resource ManagementCompliance With Healthcare RegulationsPerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Office ManagementBilling/CodingActivity ReportingSchedulingFinancial Performance ManagementRisk ManagementQuality ManagementData EntryStatistical ReportingBudget Development
Soft Skills
TactCollaborationCommunicationLeadershipProblem-Solving
Certifications & Qualifications
Bachelor's Degree In Health AdministrationBachelor's Degree In Business Administration
Industry Keywords
CLIAHIPAANCQAOSHAPatient Care SystemsOrganizational GovernanceValue Based MetricsService-Line PlanningGrievance ResolutionConfidentiality Compliance
About the role
Key responsibilities & impact- Manage all aspects of daily operations and strategic direction within the St. Luke’s Physician Group Medical Office Building
- Direct clinical and support staff and oversee front- and back-office processes
- Manage staff, physician, and patient scheduling, billing/coding, and medical records
- Establish office policies and procedures and complete activity and financial reports
- Collaborate with specialty Service Line Administrators and Managers
- Maintain centralized registration across multiple practices
- Design and implement the Medical Office Building business plan with leadership and physicians
- Provide daily clinical and clerical support for patients and staff
- Oversee recruitment, payroll approval, grievance resolution, and performance evaluations with Human Resources
- Maintain schedules and meet regularly with office staff and physicians
- Coordinate Value Based metrics and practice measures
- Manage expenses, resources, volume growth, and financial performance
- Ensure compliance with federal and local business and clinical regulations
- Collaborate with Access Center operations and centralized functions to support seamless operations
- Coordinate purchasing, resolve purchasing conflicts, and approve invoices and major purchases
- Oversee billing and financial management and coordinate Physician Billing to optimize reimbursement
- Coordinate staff and physician education for procedure coding
- Coordinate insurance participation
- Manage owned facilities and liaise with landlords for leased facilities
- Schedule practice hours with physicians
- Participate in annual budget development and review monthly financial reports
- Develop and implement short- and long-range goals and marketing strategies
- Complete monthly service-line statistical reporting and present metrics to leadership
- Facilitate service-line planning meetings and support new service-line launches
- Complete clinical and clerical staff performance reviews and provide feedback
- Facilitate colleague engagement initiatives and professional growth
- Maintain confidentiality and comply with safety, attendance, dress code, and departmental policies
- Provide consulting management services for network development
- Read current journals to stay informed about office-management trends
- Perform other related duties as assigned
Requirements
What you’ll need- Bachelor's Degree in Health or Business Administration required
- Three to five years of office management experience, including one year in a health care organization
- Medical practice management experience across business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management, and quality management required
- Strong direct performance management, tact, and financial acumen required
- Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations required
- Must provide full legal name and current home address
- Must include employment history for the past seven years, including present employer
- Current resume, education, certifications, and licenses encouraged
- Ability to stand and walk six hours per day, sit for up to two hours at a time, type and perform data entry, use hands, lift up to 20 pounds occasionally, and frequently stoop, bend, and reach above shoulder level
- Hearing sufficient for normal conversation and general, near, peripheral, and visually monotonous vision
Benefits
Comp & perks- Equal Opportunity Employer
- Professional growth encouraged through colleague engagement initiatives
- Access to professional development through reading current journals and supporting individual professional growth