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Revenue Officer
St Vincent's Health Australia. Produce accurate and timely patient accounts according to Health Fund contract business rules and Medicare requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing processes within a private healthcare setting, including compliance with Health Fund contracts and Medicare requirements. Proficient in managing aged debt, performing bank reconciliations, and maintaining accurate patient accounts while ensuring high-quality documentation and stakeholder engagement.
Highest-signal resume keywords
Billing Experience In Private HealthcareHealth Fund Contract InterpretationPatient Administration SystemsAged Debt ManagementMicrosoft Excel Intermediate Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claim Form SubmissionMBS Item Number EntryProstheses Rebate Code EntryBank ReconciliationAccount AdjustmentsDebt Write-OffsHealthcare Legislation ComplianceMedical Terminology KnowledgeBilling Quality EnhancementRevenue Management
Soft Skills
Attention To DetailStrong Communication SkillsProactive ApproachAdaptabilityTeam Collaboration
Tools & Technologies
Patient Administration SystemsMicrosoft ExcelMicrosoft WordMicrosoft Outlook
Industry Keywords
Health Fund RequirementsMedicare Billing RequirementsPrivate Health Insurance IndustryHealthcare LegislationStakeholder Engagement
About the role
Key responsibilities & impact- Produce accurate and timely patient accounts according to Health Fund contract business rules and Medicare requirements
- Complete and submit claim forms, certifications and supporting documentation
- Enter MBS item numbers and prostheses rebate codes
- Review theatre activity, coding and supporting documentation before billing
- Follow up missing item numbers, certificates and claim-supporting information
- Handle revenue-related enquiries from staff, patients and Health Funds
- Liaise with Health Funds about outstanding claims, payment issues and billing queries
- Manage aged debt and debtor balances according to KPIs and contractual agreements
- Perform bank reconciliations and receipt payments and remittances promptly
- Process account adjustments and debt write-offs within approved delegations
- Support escalation of outstanding accounts and debt collection processes
- Collaborate with Doctors' rooms regarding MBS items, theatre billing and certification documentation
- Identify process improvement and billing quality enhancement opportunities
- Contribute to standardising billing practices and claim documentation across the Private Division
- Assist with compliance activities relating to healthcare legislation, Health Fund requirements and organisational policies
- Build and maintain relationships with internal and external stakeholders
- Participate in ongoing education and training on Health Fund billing requirements and industry updates
- Report to the Revenue Manager within the Private Division Revenue & Billing Team
Requirements
What you’ll need- Previous experience in billing within a private healthcare setting
- Demonstrated experience interpreting Health Fund contracts and applying billing rules
- Experience using Patient Administration Systems within a healthcare environment
- Working knowledge and understanding of medical terminology
- Strong attention to detail and commitment to accuracy
- Experience managing aged debt and debt collection activities
- Ability to prioritise work effectively and manage multiple tasks simultaneously
- Intermediate skills in Microsoft Excel, Word and Outlook
- Strong written and verbal communication skills
- High-level computer and administrative skills
- Ability to work autonomously while contributing positively within a team environment
- Proactive, adaptable and customer-focused approach to work
- Employment subject to satisfactory identification, right-to-work, reference and nationally coordinated criminal history checks
- Compliance with applicable St Vincent's Health Australia screening and immunisation requirements
- Previous Health Fund or Hospital experience (highly regarded)
- Knowledge of the private health insurance industry (highly regarded)
- Working knowledge of Medicare billing requirements and rules (highly regarded)
- Understanding of relevant healthcare legislation and regulatory requirements (highly regarded)
- Experience working in a complex healthcare or hospital environment (highly regarded)
- Strong relationship management and stakeholder engagement skills (highly regarded)
Benefits
Comp & perks- Salary packaging to increase take-home pay
- Ongoing learning and development opportunities
- Employee Assistance Program (EAP) support
- Fitness Passport access
- Supportive, values-driven workplace culture
- Inclusive workplace
- Flexible and values-driven culture
- Professional growth opportunities