Support Engineer

Staci Americas

. Provide Level 2 technical support and serve as an escalation point for applications, systems, and infrastructure .

Posted 10/22/2026full-timeSuwanee • United StatesJuniorMid-Level💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 2 technical support for applications, systems, and infrastructure, with a strong focus on troubleshooting SQL databases and supporting Warehouse Management Systems. Capable of effective communication with both technical and non-technical users while managing incidents and improving processes.

Highest-signal resume keywords

Level 2 Technical SupportSQL Database TroubleshootingActive Directory ManagementWarehouse Management Systems SupportCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesTroubleshootingData ValidationWindows 10/11 SupportHardware SetupUser OnboardingNetwork ConfigurationIncident ManagementSystem UpgradesDocumentation Development

Soft Skills

Analytical SkillsProblem-Solving SkillsEffective Communication

Tools & Technologies

Microsoft 365LANWANVPNRDPTCP/IPWi-FiWarehouse Devices

Certifications & Qualifications

CompTIA A+CompTIA Network+

Industry Keywords

LogisticsWarehouse ManagementManufacturingTechnical SupportOperations Platforms

Tech Stack

Tools & technologies

SQLTCP/IP

About the role

Key responsibilities & impact

Provide Level 2 technical support and serve as an escalation point for applications, systems, and infrastructure
Support proprietary Warehouse Management Systems, client portals, and custom business applications
Troubleshoot SQL database issues, validate data, run queries, investigate discrepancies, and escalate defects
Manage, prioritize, and resolve tickets while maintaining accurate documentation and communication
Support workstations, printers, scanners, warehouse devices, peripherals, and network-connected devices
Create and maintain user accounts in Active Directory and Microsoft 365
Perform user onboarding, workstation imaging, hardware setup, migrations, and equipment refreshes
Install, configure, maintain, and troubleshoot end-user hardware and software
Analyze root causes across applications, data, systems, and infrastructure
Develop support documentation, procedures, and knowledge base articles
Collaborate with IT, developers, operations teams, and vendors on incidents, enhancements, and projects
Identify recurring incident trends and recommend process, tooling, or system improvements
Participate in system upgrades, deployments, and operational initiatives
Provide after-hours support during critical incidents, maintenance windows, or project work

Requirements

What you’ll need

2–4+ years of experience in a technical support, systems support, or application support role providing Level 2 or higher support
Hands-on experience supporting business-critical applications, preferably in logistics, warehouse, or manufacturing environments
Practical experience with SQL databases, including queries for troubleshooting and data validation
Experience supporting Windows 10/11, Active Directory, and Microsoft 365
Familiarity with LAN, WAN, VPN, RDP, TCP/IP, and Wi-Fi
Ability to diagnose issues across applications, data, systems, and user workflows
Strong troubleshooting, analytical, and problem-solving skills
Experience supporting Warehouse Management Systems or logistics/operations platforms preferred
CompTIA A+, Network+, or similar certifications preferred
Experience supporting warehouse devices such as scanners, printers, and labelers preferred
Ability to travel to multiple sites and provide after-hours support
Ability to work in office, warehouse, fulfillment center, and vendor/client environments
Ability to navigate warehouse environments and lift up to 25 lbs
Ability to communicate effectively with technical and non-technical users

Benefits

Comp & perks

On-call rotation included
Travel opportunities, including air and driving travel
Equal employment opportunities and reasonable accommodations