Bilingual Case Manager – Legal Support

Staffing For Doctors

. Conduct regular client check-ins regarding medical treatment progress .

Posted 10/14/2026full-timeRemote • Brazil, El Salvador, Colombia, Nicaragua, Bolivia, Honduras, GuatemalaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing personal injury case lifecycles, including intake, treatment, and settlement processes, while effectively communicating with clients and insurance adjusters. Proficient in legal case management platforms and maintaining accurate documentation.

Highest-signal resume keywords

Personal Injury Case ManagementBilingual Fluency in English and SpanishLegal Case Management PlatformsMedical Records TrackingInsurance Claims Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementMedical Records RetrievalDocumentation LoggingClaim SetupPIP/MedPay KnowledgeLegal ResearchClient EngagementInitial Screening ScriptsDeadline ManagementE-Signature Management

Soft Skills

EmpathyClear CommunicationOrganizational SkillsAttention to DetailWarm Phone Presence

Tools & Technologies

FilevineCASEpeerClioLitifySmartAdvocateCRM SoftwareChartSwapE-Signature Tools

Industry Keywords

Plaintiff-Side Personal InjuryLitigationCase NotesTreatment TimelinesLegal Documentation

About the role

Key responsibilities & impact

Conduct regular client check-ins regarding medical treatment progress
Answer general case status questions and keep clients engaged to prevent gaps in care
Request, track, and retrieve medical records and billing statements from providers via portals such as ChartSwap and direct phone calls
Log documentation accurately in the CRM
Correspond with insurance adjusters regarding claim setup, PIP/MedPay, liability, and property damage
Maintain case notes, deadlines, and treatment timelines
Flag files ready for demand to the attorney
Assist with inbound inquiries, web leads, and texts
Gather case facts and run initial screening scripts
Manage e-signatures for retainer agreements

Requirements

What you’ll need

1+ years of direct experience in a U.S. law firm as a Case Manager Assistant, Paralegal, or Intake Specialist; Plaintiff-side Personal Injury or litigation preferred
Solid grasp of the PI case lifecycle: intake, treatment, records/bills collection, demand, negotiation, and settlement
Direct experience requesting/tracking medical records and communicating with insurance adjusters regarding claims, MedPay/PIP, and liability
Exceptional bilingual fluency in English and Spanish with a warm, empathetic, and steady phone presence
Clear, structured, and complete written English skills; summaries and case notes must be clean enough for the attorney to act on without follow-up clarification
Hands-on experience with legal case management platforms (Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar) and e-signature tools
Quiet remote setup with a noise-canceling headset, high-speed internet, and power/internet backup systems
Availability for 9am–5pm PST schedule