Staffing For Doctors

Bilingual

• Answer and manage approximately 100 inbound calls per day via ConnectUC
• Schedule patient appointments
• Handle patient callbacks promptly and professionally
• Perform Verification of Benefits (VOB)
• Submit prior authorizations using AthenaHealth EMR
• Provide general front-desk administrative support
• Assist with patient inquiries

Bilingual Medical Front Desk Specialist – Women's Wellness

General

• Submit outbound records requests to hospitals, imaging centers, and specialist offices
• Track pending requests, conduct follow-up, and resolve missing documentation
• Upload, index, and categorize incoming medical records into the correct Epic patient chart
• Verify patient demographics, route records to attending cardiologists, and eliminate duplicate entries
• Organize and file cardiology records including consult notes, discharge summaries, EKGs, echocardiograms, stress tests, Holter/event monitor logs, cardiac catheterization reports, and labs
• Manage the complete medical-records lifecycle: request, track, follow up, receive, verify, file, and complete
• Identify, categorize, and archive cardiology reports including ECGs, echocardiograms, cardiac CT/MRI, angiograms, and device checks
• Process incoming and outgoing records requests and verify signed HIPAA release authorizations
• Document released items and escalate legal subpoenas or unusual requests according to protocol
• Communicate by phone and email with outside hospital HIM departments, imaging facilities, testing labs, and clinics
• Utilize Epic work queues, internal notes, document categorization modules, and routing tools to maintain clean chart records

Virtual Medical Records Coordinator – Cardiology

Nurse

• Handle inbound and outbound calls, prompt callbacks for missed inquiries, and persistent follow-up to re-engage inactive or no-show patients
• Document every patient interaction thoroughly
• Build rapport, address patient hesitations, clarify insurance questions, and guide prospective patients toward confirmed appointments
• Verify deductibles, HMO/PPO structures, copays, coinsurance, out-of-pocket maximums, network status, and prior authorization/referral needs across commercial payers, Aetna, Cigna, Humana, Medicare, and Workers' Comp/PIP
• Manage physician calendars, confirm and reschedule appointments, and maintain accurate scheduling queues in eClinicalWorks (eCW)
• Assist with professional outreach to physician offices, attorneys, and medical-legal contact networks to support patient volume growth

Medical Insurance Specialist – Registered Nurse

Administration

• Support Personal Injury patients and coordinate PI, MedPay, attorney lien, insurance, and DOT examination workflows
• Assist with intake and coordination of new Personal Injury patients
• Collect accident, attorney, insurance, claim, case, and referral information
• Determine, obtain, document, and follow up on MedPay coverage and claim information
• Communicate with patients, attorneys, law offices, insurance adjusters, medical providers, and referral sources
• Request and track Letters of Protection, attorney liens, medical records, billing information, and missing documentation
• Handle inbound and outbound calls and provide regular business-hours and Saturday morning phone coverage
• Respond to new-patient inquiries, schedule patients, prioritize Personal Injury referrals, and follow up on missed calls and unscheduled leads
• Explain basic administrative processes and communicate professionally with patients in English and Spanish
• Perform insurance verification, insurance coordination, Workers' Compensation administrative support, and referral coordination
• Maintain accurate patient, insurance, attorney, claim, case, referral, and lead records
• Follow HIPAA and patient confidentiality requirements
• Escalate coverage, authorization, liability, or billing issues appropriately
• Conduct outbound calls, follow up on DOT examination inquiries, convert leads into appointments, and support business-development initiatives

Bilingual VA Medical Administrator – Personal Injury, MedPay

Medical Receptionist

• Answer incoming patient calls, take thorough messages, make outbound follow-up calls, and handle general inquiries
• Book, confirm, reschedule, and optimize patient appointments in Charm EHR
• Manage Charm EHR inbox queues and process patient portal messages
• Organize patient records and provide administrative support
• Manage provider calendars, fill cancellation slots, track patient follow-ups, and prevent schedule gaps
• Answer non-clinical administrative inquiries and route clinical tasks to providers
• Perform appointment confirmation calls, return missed calls, and deliver follow-up reminder messages

Virtual Medical Receptionist – Charm EHR Exp Preferred

• Manage personal injury cases and coordinate case-related activities from intake through ongoing treatment
• Retrieve and organize medical records and documentation
• Open and manage insurance claims
• Coordinate medical treatment and appointments for personal injury clients
• Open and manage medical liens with healthcare providers
• Follow up with medical providers regarding treatment, records, bills, and documentation
• Handle and coordinate property damage claims
• Communicate with clients regarding treatment, appointments, claims, and case-related updates
• Communicate with insurance companies, medical providers, and other parties as needed
• Maintain accurate and up-to-date case documentation and records
• Track case progress, outstanding items, and required follow-ups
• Ensure timely follow-up on medical treatment, records, liens, and property damage matters
• Work independently and take ownership of assigned cases and tasks
• Coordinate medical treatment and follow up with providers and clients
• Open and manage medical liens and related documentation
• Handle property damage and insurance claim matters while tracking case progress

Bilingual Personal Injury Case Manager

• Conduct empathetic, thorough client intake interviews in English and Spanish
• Evaluate case viability based on firm criteria and execute new case sign-ups
• Open new legal and insurance claims promptly
• File initial notices and documentation accurately
• Request, track, and follow up on medical records, bills, and treatment records
• Serve as a primary point of contact for clients, provide updates, address inquiries, and maintain client relationships
• Manage daily administrative workflows, update client files, track deadlines, and maintain organized digital records
• Log client interactions, notes, and records accurately in Filevine and non-EMR tools

Bilingual Personal Injury Intake Specialist

Medical Billing and Coding

• Prepare, scrub, and submit clean claims to primary and secondary insurance payers via ChiroTouch
• Review rejected or denied claims and investigate root causes
• Post EOBs/ERA adjustments and submit appeals in a timely manner
• Handle incoming patient billing questions and outgoing calls using Intermedia VOIP
• Confirm chiropractic coverage, copays, deductibles, and pre-authorization requirements
• Assist with routine practice administration and patient chart maintenance
• Coordinate communication across front- and back-office teams

Medical Billing Specialist – Chiropractic Practice

Patient Coordinator

• Create, present, and explain comprehensive dental treatment plans to patients for both providers, detailing procedures, appointment timelines, and financial expectations.
• Manage heavy inbound and outbound phone calls, answer patient inquiries, follow up on proposed treatment plans, and re-engage unscheduled treatment leads.
• Schedule, confirm, and coordinate complex appointments across two providers' calendars to maximize daily clinic efficiency and minimize downtime.
• Guide patients through initial consultations and follow-up care with a warm, professional, and persuasive tone.
• Maintain accurate patient notes, track treatment plan acceptances, and keep patient records updated within Dentrix and Google Workspace.

Dental Treatment Planner, Patient Coordinator – Dentrix Required

Administrative Assistant

• Coordinate meetings and luncheons with pharmaceutical representatives
• Assist with payroll-related administrative tasks
• Follow up with the IRS regarding quarterly tax amounts when needed
• Coordinate calls with vendors and other businesses supporting practice operations
• Attend biweekly billing meetings to review patient reports and denied claims
• Communicate billing concerns, outstanding issues, and necessary follow-up to the practice owner
• Maintain ongoing contact with the billing team regarding inactive or lapsed insurance, coverage limitations, and benefit-related concerns
• Coordinate follow-through so insurance and billing issues are addressed promptly

Patient Care Coordinator – Administrative Support

• Audit and prepare patient charts before visits
• Flag missing clinical records and documentation
• Route prescription renewal requests to providers and track completion; perform non-clinical administrative routing only
• File, categorize, and upload medical documents accurately in eCW
• Collect new-patient demographic information and complete pre-visit registration
• Verify primary and secondary insurance eligibility, copays, benefits, and Medicare benefits
• Provide 1–2 hours of daily phone coverage during the clinic lunch period
• Answer inbound patient calls and manage basic scheduling inquiries
• Take accurate messages and relay clinical inquiries to providers
• Monitor eCW task queues and inboxes
• Route clinical messages and track outstanding administrative items
• Maintain HIPAA compliance across workflows

Medical Admin Assistant – eCW Experience Required

Clinical Care Coordinator

• Review physician orders for surgical procedures, diagnostic tests, therapy sessions, or clinical services
• Validate and match orders against CPT/HCPCS codes and ICD-10 diagnoses before submission
• Initiate, track, and secure insurance prior authorizations based on CPT codes and clinical necessity guidelines
• Answer inbound and place outbound calls to insurance companies, medical providers, and patients
• Resolve authorization inquiries, verify coverage rules, and address peer-to-peer or appeal requirements
• Schedule surgical procedures, pre-operative testing, and clinical follow-ups after authorization approval
• Coordinate surgery times, facility block times, and physician calendars
• Guide patients through pre-procedure instructions, required medical clearances, and appointment logistics
• Maintain authorization and scheduling records in the practice EHR/EMR system
• Monitor pending orders to prevent delays between physician order placement and final patient scheduling

Surgical & Clinical Care Coordinator – CPT & Authorization Specialist

Executive Assistant

• Manage and organize the practice's Google Workspace
• Manage calendars and scheduling across the team
• Monitor the physician's and practice leadership's emails, flagging items requiring attention
• Ensure appointments and calendars are properly and accurately scheduled
• Coordinate communication across practice leadership, staff, and the existing patient coordinator
• Help ensure the physician knows upcoming locations, patients, situations, and communication needs
• Communicate with office members to keep everyone aligned
• Answer and place calls as needed, speaking clearly and knowledgeably with patients
• Track important administrative details and follow-ups
• Organize credentials, licensing-related administrative tasks, and other outstanding items
• Serve as a central organizational resource across the practice's day-to-day operations

Medical Admin / Executive Assistant – Rheumatology, Internal Medicine

• Coordinate and schedule orthopedic surgical procedures across multiple surgeons, operating rooms, and surgical centers
• Align surgeon availability, facility block times, and patient schedules to optimize operating room efficiency
• Input and maintain accurate surgical cases, pre-op visits, and post-op follow-up appointments in AthenaHealth
• Identify insurance requirements and initiate prior authorizations for orthopedic procedures
• Submit clinical notes, diagnostic imaging reports, and conservative treatment history to payers for timely approvals
• Track authorization statuses, schedule peer-to-peer reviews, and resolve authorization denials or peer requests
• Ensure required pre-testing and clearances are ordered, completed, and received before surgery
• Verify pre-operative clearance documentation is uploaded into AthenaHealth and delivered to the surgical facility
• Educate patients on pre-operative instructions, medication holds, and facility arrival protocols
• Serve as the main point of contact for patients preparing for orthopedic surgery
• Communicate with hospital/ASC scheduling departments, surgical representatives, and practice physicians about case readiness

Surgical Coordinator – Orthopedics

• Serve as the primary point of contact via phone and messaging using Spruce
• Manage front-desk communication, address family inquiries, and handle appointment scheduling
• Register and onboard new pediatric patients
• Send and track intake paperwork and consents via DocuSign
• Coordinate pediatric vaccination schedules
• Log vaccine records and administration data accurately into the EHR
• Maintain accurate patient charts in CharmHealth EHR
• Collaborate with practice staff using Google Docs, Google Sheets, and Google Meet