Bilingual Front Desk, Insurance Verification Specialist – Psychiatry, TMS

Staffing For Doctors

. Handle 50–150 inbound and outbound patient calls per day using Weave .

Posted 9/25/2026full-timeRemote • Brazil, El Salvador, Colombia, Nicaragua, Honduras, Ecuador, GuatemalaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and Spanish, with strong capabilities in patient scheduling, administrative support, and customer service within a medical practice. Proficient in managing patient records, verifying insurance, and maintaining HIPAA compliance while ensuring high patient satisfaction.

Highest-signal resume keywords

Fluent In English And SpanishPatient SchedulingHIPAA ComplianceCustomer ServiceAdministrative Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record ManagementInsurance VerificationAppointment SchedulingPrior Authorization DocumentationDigital Intake Workflows

Soft Skills

Warm Phone PresenceIndependent Problem SolvingHigh Patient Satisfaction

Tools & Technologies

WeaveGoogle WorkspaceGoHighLevel

Industry Keywords

Direct Primary CareConcierge MedicineMedical SpaWellnessCash-Pay Practice

About the role

Key responsibilities & impact

Handle 50–150 inbound and outbound patient calls per day using Weave
Answer treatment inquiries and schedule appointments
Manage provider calendars and guide prospective psychiatry and TMS therapy patients through intake
Assist with general administrative requests
Conduct appointment confirmations, cancellations, and reschedules in English and Spanish
Address non-clinical questions about psychiatry, TMS therapy, and mental health services
Maintain accurate patient records and organize digital intake workflows
Update patient charts and manage daily calendar tasks using Google Workspace and GoHighLevel
Verify insurance eligibility and coverage details on payer platforms
Assist with prior authorization documentation
Identify administrative bottlenecks and maintain high patient satisfaction

Requirements

What you’ll need

Fluent, natural spoken and written English and Spanish
Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity
Bubbly, upbeat, warm, and highly confident phone presence
Proven background handling inbound/outbound calls, patient scheduling, and customer service
Comfort making outbound calls to prospective patients, addressing barriers to care, and guiding leads toward booking appointments
Proven ability to work independently, follow through on tasks without constant direction, and solve operational challenges
Strong understanding of HIPAA guidelines
Quiet, private, HIPAA-compliant home workspace
High-speed computer setup and clear noise-canceling headset
Preferred: background in patient acquisition, medical sales, or lead conversion
Preferred: experience in Direct Primary Care, Concierge Medicine, Medical Spa, Wellness, or Cash-Pay practice environments
Preferred: hands-on experience with recurring membership billing models and membership CRM/lead management platforms