Bilingual Front Desk Medical Assistant – ECW Experience Required

Staffing For Doctors

. Manage inbound and outbound patient calls via Intermedia Unite / UNITE VoIP .

Posted 10/26/2026contractRemote • Nicaragua, Ecuador, Honduras, El Salvador, Guatemala, ColombiaJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient communications and scheduling within a clinical environment, utilizing eClinicalWorks and VoIP technologies. Proficient in verification of benefits and familiar with primary care procedures and CPT codes.

Highest-signal resume keywords

EClinicalWorks (eCW) ExperienceVerification Of Benefits (VOB)Intermedia Unite / UNITE VoIPPrimary Care ProceduresMedical Virtual Assistant Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Pre-RegistrationCPT Code FamiliarityBenefit Verification WorkflowsRemote Work Experience

Soft Skills

Communication SkillsFlexibilityPatient Interaction

Tools & Technologies

EClinicalWorks (eCW)Intermedia Unite / UNITE VoIP

Industry Keywords

Primary CareOutpatient ClinicMedicareMedicare AdvantageCloud VoIP Platforms

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Manage inbound and outbound patient calls via Intermedia Unite / UNITE VoIP
Handle appointment scheduling, cancellations, and appointment coordination in eClinicalWorks (eCW)
Encourage walk-in patients to schedule appointments in advance
Assist with patient pre-registration
Perform Verification of Benefits (VOB) for Medicare, Medicare Advantage, and commercial plans
Support multiple clinic locations
Answer patient inquiries and handle follow-ups
Apply familiarity with primary care CPT codes and visit types for accurate scheduling and intake routing
Provide reliable, uninterrupted coverage during all practice operating hours
Support the client's Primary Care practice across multiple clinic locations

Requirements

What you’ll need

Minimum 2+ years of mandatory hands-on experience using eClinicalWorks (eCW) in an active U.S. clinical environment
At least 2–3 years of experience working remotely as a Medical Virtual Assistant for a U.S. outpatient clinic
Practical familiarity with primary care procedures, standard CPT codes, and verification of benefits workflows
Experience using cloud VoIP platforms; familiarity with Intermedia Unite / UNITE VoIP is preferred
Full commitment to work all hours that the clinic is open without schedule conflicts
Flexibility to work on weekends
40 hours per week
Full-time contractor position
Starting pay rate of $6 per hour, depending on skill set and experience