Bilingual Front Desk Receptionist – Facial Plastic Surgery

Staffing For Doctors

. Answer inbound patient calls in English and Spanish about appointments, procedures, office policies, and general inquiries .

Posted 11/3/2026full-timeRemote • Colombia, El Salvador, Nicaragua, Honduras, Guatemala, BoliviaJunior💰 $6 - $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing patient communications and scheduling within a healthcare setting, with a strong emphasis on bilingual support in English and Spanish. Familiarity with HIPAA compliance and experience with EMR systems are essential for maintaining patient confidentiality and efficient office operations.

Highest-signal resume keywords

Bilingual In English And SpanishPatient Scheduling ExperienceInsurance Verification ExperienceHIPAA Compliance KnowledgeOffice Ally Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Call ManagementAppointment SchedulingInsurance Eligibility VerificationEMR/Practice Management System ExperienceData EntryPatient Demographics ManagementFront-Office Administrative TasksMessage TakingPatient Follow-Up CoordinationAttention To Detail

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAbility To Work IndependentlyProfessional Phone PresenceDiscretion

Tools & Technologies

Google WorkspaceOffice AllyHigh-Speed InternetNoise-Canceling Headset

Industry Keywords

Healthcare PracticePlastic SurgeryENT/OtolaryngologyMed SpaDermatology

About the role

Key responsibilities & impact

Answer inbound patient calls in English and Spanish about appointments, procedures, office policies, and general inquiries
Make outbound calls for appointment confirmations, reminders, rescheduling, and patient follow-ups
Schedule, reschedule, and cancel consultations, procedures, and follow-up appointments
Coordinate new patient consultations for cosmetic and ENT services
Verify patient insurance eligibility and benefits for ENT visits
Update coverage information in the system
Enter and update patient demographics, insurance details, and appointment information in Office Ally
Take accurate messages and route clinical questions to the provider or appropriate staff
Manage voicemails, emails, and front-office administrative tasks using Google Workspace
Handle patient information discreetly and in compliance with HIPAA
Support a Facial Plastic Surgery and ENT practice in Southern California as an extension of its front-office team

Requirements

What you’ll need

Minimum of 1 year of front-desk or medical receptionist experience in a U.S. healthcare practice
Bilingual in English and Spanish with excellent written and verbal communication skills
Fluent, natural spoken English with a clear, professional phone presence required; American accent preferred
Strong experience handling inbound and outbound patient calls and appointment scheduling
Experience verifying patient insurance eligibility
Hands-on experience with at least one EMR/practice management system
Solid understanding of HIPAA and patient confidentiality
Strong organizational skills, attention to detail, and ability to work independently
Private, quiet home office with reliable computer, high-speed internet, backup internet and power, and noise-canceling headset
Office Ally experience preferred
Experience in plastic surgery, ENT/otolaryngology, aesthetics, med spa, or dermatology practices preferred
Previous experience as a Virtual Medical Assistant or Virtual Receptionist preferred
Full-time contractor position, 40 hours per week
Availability Monday through Friday, 8:00 AM–5:00 PM PST (10:00 AM–7:00 PM Central America time / 11:00 AM–8:00 PM Colombia and Ecuador time)

Benefits

Comp & perks

Full-time placement with a dedicated client practice
HIPAA training required for all placements