Bilingual Front Desk Specialist – Physical Therapy

Staffing For Doctors

. Schedule, reschedule, cancel, and confirm patient appointments .

Posted 10/9/2026full-timeRemote • Nicaragua, Ecuador, Honduras, El Salvador, Guatemala, ColombiaJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, EHR data entry, and telehealth support, ensuring high-quality patient interactions and adherence to HIPAA regulations. Proficient in managing communications and maintaining detailed records within established protocols.

Highest-signal resume keywords

EHR Systems ExperienceRingCentral ProficiencyHIPAA KnowledgePatient Scheduling ExpertiseConexem Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR Data EntryPatient SchedulingTelehealth SupportRecords ManagementCall HandlingAppointment ManagementPatient IntakeDemographics ManagementClinical Inquiry EscalationTechnical Troubleshooting

Soft Skills

Excellent Communication SkillsProfessional Phone DemeanorAttention to Detail

Tools & Technologies

RingCentralConexem

Industry Keywords

HIPAA RegulationsU.S. Medical Practice ExperienceFront-Desk AdministrationPatient SupportTelehealth Workflows

About the role

Key responsibilities & impact

Schedule, reschedule, cancel, and confirm patient appointments
Actively manage provider schedules and fill open slots
Follow up with patients and maintain meticulous notes within Conexem
Manage incoming and outgoing patient calls via RingCentral
Take messages, route and transfer calls accurately, and document communications
Escalate clinical inquiries following established protocols
Assist with patient intake and demographics
Perform EHR data entry and records management
Handle referrals
Support telehealth workflows, including patient preparation, access guidance, and basic technical troubleshooting
Provide high-quality patient support across administrative and telehealth workflows

Requirements

What you’ll need

2+ years of U.S. medical practice experience (scheduling, medical receptionist, or front-desk administrative roles)
Hands-on experience using RingCentral for inbound/outbound call handling and transfers; must be verified during screening
Proven experience with EHR systems
Working knowledge of HIPAA regulations
Experience with Conexem is a strong plus
Excellent English verbal and written communication skills
Professional phone demeanor
High attention to detail
Comfort operating within a structured enterprise setting
Full-time contractor availability, 40 hours per week
Availability Monday through Friday, 8:00 a.m.–5:00 p.m. PST