Bilingual Intake Specialist – Employment Law

Staffing For Doctors

. Serve as the welcoming, supportive voice of the firm, conducting high-volume inbound and outbound intake calls with prospective clients .

Posted 10/10/2026full-timeRemote • Nicaragua, Honduras, Ecuador, El Salvador, Guatemala, ColombiaMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional bilingual communication skills in English and Spanish, with a focus on legal intake processes and client support. Proficient in managing high-volume calls, maintaining detailed case documentation, and utilizing legal management software effectively.

Highest-signal resume keywords

Bilingual CommunicationLegal Intake ExperienceAttention to DetailCall Center OutreachCRM Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Legal IntakeCase ManagementDocumentation ManagementMulti-TaskingPrescreening Evaluations

Soft Skills

EmpathyVerbal CommunicationArticulationWarm Phone PresenceFollow-Through

Tools & Technologies

Legal Management SoftwareVOIP Phone SystemsAdministrative Tools

Industry Keywords

Employment LawHigh-Volume Customer ServiceIntake CallsClient Consultations

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Serve as the welcoming, supportive voice of the firm, conducting high-volume inbound and outbound intake calls with prospective clients
Conduct structured prescreening evaluations to gather key facts regarding employment claims, including termination dates, employer details, wage disputes, and discrimination grounds
Deliver clear, fluent Spanish communication to assist non-English-speaking workers through the intake questionnaire
Schedule initial consultations between qualified prospective clients and legal counsel while maintaining accurate calendar management
Maintain meticulous intake logs, case notes, and uploaded documentation in the firm's legal management software
Perform proactive follow-ups on missed calls, web leads, and pending client questionnaires to ensure high conversion and quick case routing

Requirements

What you’ll need

Fully bilingual in English and Spanish with outstanding verbal and written communication in both languages
Outstanding phone presence—warm, empathetic, confident, and highly articulate when speaking with individuals under stress
Exceptional attention to detail, strong multi-tasking skills, and reliable follow-through
Prior experience in legal intake, employment law, call center outreach, or high-volume customer service preferred
Comfortable navigating legal CRM/case management software, VOIP phone systems, and daily administrative tools
Full-time contractor position, 40 hours per week
Availability Monday through Friday, 9am–5pm PST