Bilingual Medical Caller – Cardiology

Staffing For Doctors

. Answer, triage, and route incoming patient calls using 3CX VoIP software .

Posted 11/9/2026full-timeRemote • Nicaragua, Honduras, El Salvador, Ecuador, Guatemala, ColombiaMid-LevelSenior💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing high volumes of patient calls while utilizing 3CX VoIP software and eClinicalWorks for accurate documentation and communication. Exhibits strong organizational skills in routing inquiries and faxes, ensuring efficient patient care navigation.

Highest-signal resume keywords

3CX VoIP SoftwareEClinicalWorksCall HandlingData EntryMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call TriageClinical DocumentationFax ProcessingPatient Inquiry ResolutionError-Free Data Entry

Soft Skills

Organizational SkillsCommunication SkillsTime Management

Tools & Technologies

VoIP SoftwareElectronic Medical Records (EMR)

Industry Keywords

Patient Care NavigationHealthcare OperationsCall Center Management

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer, triage, and route incoming patient calls using 3CX VoIP software
Create detailed telephone encounters in eClinicalWorks
Accurately document clinical inquiries
Send real-time EMR messages to Medical Assistants and front-office staff
Address patient questions regarding appointments, office protocols, and general care navigation
Use precise medical terminology when assisting patients
Monitor, organize, and route incoming digital faxes
Route faxes to appropriate departments, providers, or team members according to practice protocol
Rotate into specialized operational focus areas such as specialized call handling or dedicated fax processing

Requirements

What you’ll need

Target average handle time of 2–3 minutes per call
Active contribution to managing 300–400 daily incoming calls
Keep wait times minimal through prompt call pickup and fast resolution
Error-free data entry in eClinicalWorks verified through monitored and recorded calls
Full-time contractor position, 40 hours per week
Monday through Friday, 8 am to 5 pm PST
Starting pay rate of $6 per hour depending on skillset and experience