Bilingual Orthodontic Treatment Coordinator

Staffing For Doctors

. Manage incoming patient inquiries, CRM leads, and new patient calls, responding to every new lead immediately .

Posted 10/28/2026full-timeRemote • Brazil, El Salvador, Colombia, Nicaragua, Honduras, Guatemala, EcuadorJuniorMid-Level💰 $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient inquiries and converting leads into consultations, with a strong understanding of orthodontic treatment options and insurance processes. Bilingual proficiency in English and Spanish enhances communication with diverse patient populations.

Highest-signal resume keywords

Orthodontic Treatment KnowledgeLead Conversion ExpertiseCRM Software ProficiencyBilingual CommunicationPatient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Orthodontic Treatment OptionsLead ConversionCRM SoftwareInsurance VerificationThird-Party FinancingPayment StructuresAppointment SchedulingConsultation BookingMetrics ReportingOutbound Follow-Up

Soft Skills

Excellent Communication SkillsRelationship BuildingObjection HandlingSales Performance DiscussionWritten Communication

Industry Keywords

Orthodontic PracticeNew Patient CoordinatorTreatment CoordinatorPatient FinancingConsultation SchedulingLead ManagementPatient InquiriesInsurance BenefitsCo-PaysLifetime Maximums

About the role

Key responsibilities & impact

Manage incoming patient inquiries, CRM leads, and new patient calls, responding to every new lead immediately
Conduct high-volume outbound follow-ups by phone, text, and email
Overcome objections and convert inquiries into scheduled new patient consultations
Book new patient consultations in the practice management system
Confirm appointments three days before and one day before visits
Build relationships with prospective patients
Explain orthodontic treatment options, including braces and clear aligners/Invisalign, in English and Spanish
Answer questions about orthodontic insurance benefits, co-pays, lifetime maximums, third-party financing, and payment plans
Maintain accurate CRM records, lead stages, and communication history
Monitor and report monthly lead-to-consultation conversion metrics

Requirements

What you’ll need

Minimum of 2 years of experience in a U.S. orthodontic practice as a Treatment Coordinator, New Patient Coordinator, or in a similar patient-facing role
Only candidates with orthodontic experience will be considered; general dental experience alone is not enough
Strong working knowledge of orthodontic treatment options, orthodontic insurance verification, third-party patient financing, and payment structures
Proven track record of converting leads into scheduled consultations
Comfort discussing past sales performance
Hands-on experience using CRM software for lead and pipeline management
Bilingual in English and Spanish
Excellent written and verbal communication skills
Professional English proficiency is required
Full-time contractor position, 40 hours per week
Availability Monday through Friday, 9:30 AM–6:30 PM PST